Windows 10: a virus is left blank till monday.

looking for answer from microsoft agent

:)

 

Cannot put icons on the left side of my desktop

Hi Charlie,

You should be able to arrange your desktop icons however you want. Since you want them all aligned on the left side of your desktop screen, we suggest that you follow these steps:

• Right-click at a blank area on your desktop.
• Hover on View.
• In the right pane, look for Auto arrange icons. If it's checked, make sure to uncheck it.
• Hover again on View.
• This time, check Align icons to grid. Your icons should now be aligned on the left side of the screen.

Let us know if the issue persists so we can further assist you.

Regards.

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Clean the Virus

Hi,

Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

• Which build and version of Windows are you using?
• Did you encounter any error messages related to having a virus infection on your device?
• What are the troubleshooting steps have you done so far?

In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

Looking forward to your response.