Windows 10: A1B2C3

i CAN'T LOG INTO MY LAPTOP. wINDOWS KEEPS SAYING PIN NUMBER IS INCORRECT. iT TELLS ME TO ENTER A1B2C3. WHEN I ENTER THIS NOTHING HAPPENS CAUSE IT STATES THAT A1B2C3 IS AN INCORRECT CHALLENGE PHRASE. I NEED HELP!

:)

 

A1B2C3

I type my password correctly and this popped up, saying that I have to "Enter the challenge phrase" (A1B2C3) but when I type the thing this is how it pops up as A!B@C# so how would I fix that? I have switched different keyboards as well still the same thing to this problem. Please help ASAP

 

Required to type 'A1B2C3' before entering PIN

As of a week ago, I have been receiving the error message, "You've entered an incorrect PIN serveral times. To try again enter A1B2C3 below." The problem with that is that I have never entered my PIN incorrectly and am the only one that utilizes my desktop. I have ran malware/virus scans and have turned up zero discrepancies. Additionally, I reinstalled Windows 10 (and activated) a month ago after upgrading my motherboard, processor, and memory. So why is it asking me to enter in this letter/number combination EVERY time despite never having entered in my PIN incorrectly? This is rather annoying and essentially a two-step authentication factor, of sorts, that I did not ask for. Is anyone else experiencing this?

 

Removing the A1B2C3 lock screen

Hello,

I am unable to find a setting to remove the A1B2C3 lock screen. I end up locking myself out of the phone several times a day. It has become so frustrating that I waste time and effort every day. As a result I have had to remove the PIN code. Obviously
this is an additional risk I have to take. It would be great to be able to remove that
A1B2C3 lock screen so that I can lock my phone.

Many thanks,

M