Windows 10: About A Dolby Access Preinstalled App In My Machine Related.

Please can you tell me about dolby digital for headphones rs.824 pack for how many days monthly,one time,yearly?

:)

 

Dolby Atmos won't install

I have downloaded the Dolby Access app through Windows Store, I have gone through the "getting Dolby Atmos" prompts through the app, I opted to go with the 30 day trial and it appeared to be installing Dolby while a loading spinner ran over the trial option.
Afterwards it prompted me to begin setup of Dolby Atmos by going to my device properties -> Spatial Sound -> Dolby Atmos...however the option "Dolby Atmos" is not there.

I figured maybe I just need to restart my computer to finish the install but even after restarting I still only see the option "off" under the Spatial Sound tab. There does not seem to be anyway to attempt to re-install the software as there is no program
listed for Dolby Atmos in my Programs list and the Dolby Access app seems to believe it is installed on my computer.

How can I go about fixing this issue?

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator

 

I ALREADY BOUGHT DOLBY ACCESS

Hi Yvonne,

We checked the Dolby Access app in the Store, and we found out that Version 2.1.30 & 2.1.31 has a known issue where customers that purchased it can't enable Dolby Atmos for Headphones after the purchase.

Since you've already provided feedback and contacted Dolby support, we suggest waiting for the app developer to create a fix for this issue. They're already aware of it and it seems they regularly update the app to resolve bugs.

Don't hesitate to let us know if you have any other concerns.