Windows 10: About a year old PC - Random BSOD and crashes

Hey Guys

Thanks in advance for all the good work that you all do. Been a fan / reader of the websites since Windows 7.*chuckle

Built a PC about a 1.5 years ago for the otherhalf with a Gigabyte Z97X-UD3H Rev1.0 board and intel processor. She has been telling me that it BSOD's on occasions and crashes. I've recently updated the firmware on the motherboard to version F4 but still seems to happen. I know the realtek audio drivers are an older driver but wasnt sure if this was causing the issues. I've tried to do some research through using Nirsoft Bluescreenview but its not always the best to give you a specific answer. Next point of call was you guys.

I'd sincerely appreciate any assistance you can give me and let me know if you need any further information than the attached.

Thanks again


:)

 

BAD_POOL_HEADER several times per day

i have uploaded minidumps and msinfo32 files - Public

any help you can give as to why my pc crashes several times per day. usually when watching video/listening to music. this has been going on for over a year, (with win 8.1 AND win 10) the pc went unused from january to march and when i plugged it in, i had
no BSOD's for about a month, but it started doing it again 2 weeks ago. they seem random, but i was hoping maybe someone with greater knowledge could take a look.

 

Windows 10 freezing, shutdown, BSOD errors and constant 100% disk usage.

Specs added to post.

BSOD errors happen every couple of days, but random shutdowns after a few minutes of online time are more common. Also there is the constant high disk usage, >90%.

Tried the driver verifier method some time ago but it does not makes my pc crash for the BSOD errors to appear nor do i know what exactly makes my pc crash.

 

Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

Hi axe0

Thanks so much for your response. Memtest86 instantly came up with errors, so should I go through the process of elimination to work out what stick is faulty, or excuse my ignorance, but in your opinion based on the instant Memtest86 errors, does it specifically say there is a bad ram stick and would replacing the ram itself given its cheap price be the easiest option to keep the two ram sticks the same? ie as we have 2 x 8Gb sticks - 16gb in total)

Thanks again.

 

This is also in the instructions and in the tutorial.

 

Not a problem will go through the tutorial, thank you again for all your help.