Windows 10: Acceleration Hardware issues, screen goes black

I recently purchased a laptop equipped with the Intel Core i7 13700H processor and Intel Iris Xe Graphics, running on Windows 11. However, whenever I attempt to watch a video in my browser, my laptop crashes. The screen goes black, and after a few minutes, the laptop reboots itself. I got the following error on the event viewer: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 0xffffd38656949010, 0xfffff8024b705020, 0xffffffffc0000001, 0x0000000000000003. A dump was saved&nb

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VMWare VMs Black Screen - Windows 10 3D Accelerator - Graphic Properties not available

I am running Windows 10 Build 1803 build Citrix Desktops. I am trying to change the properties of the Windows 10 box so that I can turn off 3D Graphic properties as VMs are all in black screen mode. So, based on the suggestions by most of them, it looks
like we have to turn off the 3D Hardware acceleration. When I right click on the desktop, I get only Display Settings and Personalize option and if I go into Display settings, i do not get to see the options for 3D graphic acceleration as mentioned in the
below steps As, I do not see Graphic properties at all.

So, how can I turn it off or what else can be done as these are Citrix Desktops that are showing black screen. So, either you have to boot them serveral times or shut down and bring it up and sometimes they come up to the logon screen and show the windows
screen or else they are black screen. Clicking on CTRL+ALT+DEL also has issues sometime it brings up the logon window or else none. Just plain black screen.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

1. Right click on the desktop and select Graphics properties.
2. Select Basic Mode and hit OK.
3. Go to the 3D option.
4. You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Windows 10 How can I turn off 3D Hardware Acceleration?

Hi,

Thank you for posting in Microsoft Community.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

• Right click on the desktop and select Graphics properties.
• Select Basic Mode and hit OK.
• Go to the 3D option.
• You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.