Windows 10: Access a Laptop purchased from a 3rd Party

Hi there. I bought a replacement laptop on E Bay that arrived today. On powering up I was gutted to see he had not deleted his Microsoft account and the laptop was asking for a password. I naturally do not have one. I have emailed the previous owner for the password via his online displayed email and via E Bay to try and get the password.If he fails to respond is there any way I can get in and do a factory reset? I just want a blank canvass from which to start

:)

 

Windows Mail and 3rd party messages

Hi,

Thank you for posting on Microsoft Communities.

Please assist me with the following information related to this issue:

• May I know what exactly do you mean when you say "download messages from 3rd party into Windows Mail"?
• Are you referring to Mail app on Windows 10? If so, are you able to receive any send email via Mail app?

If you are facing issues with Mail app, I suggest
run the in-built Windows Store app troubleshooter and check. Follow the steps:

• 
  Press Windows Key + X..
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Let us know if the issue is resolved or if you require further assistance.

 

Enable 3rd party access to a child account

I am trying to enable access to 3rd party apps for my daughter's child account. When attempting to add outlook.com to Mail app on iOS, it is asking me to go to account.live.com/mk to enable 3rd party access to her account. when i go to that link, only 1
of my 4 children are on that page and she is not one of them so i cant enable access. I am not able to find where i can enable 3rd party access when i click on family and go to her account. that page is mostly windows 10 setting and nothing for 3rd party apps
that i can find.

Moved from: Outlook.com / Security, privacy, and accounts / Other

 

Enable 3rd party access to a child account

I have been struggling with this all afternoon but i think i have resolved the issue! If you login to your outlook/microsoft account (as an adult) and click family in the dropdown list, scroll down beyond the childrens’ accounts until you get to Manage My
Child’s Profile Info (NOT Manage Permissions). Click this and then click manage this child’s access to 3rd party apps. Enable this and bob’s your uncle!