Windows 10: Access denied when force deleting a file

The previous owner of my windows 10 laptop fell for a scam? involving a free burning studio from disc-maker.net. The program causes a pop-up to be on my screen all the time, and the pop up won't go away. I traced the file down and attempted to delete it, but since it's constantly running, it can't be deleted normally. I tried deleting the file using admin command prompts, but it just said access denied. How do I fix it?


edit: I don't feel comfortable doing a factory reset on the laptop, since that will bring the laptop back to windows 7, and I don't want to lose my important files or windows 10. If theres a way i can delete the virus thing without factory resetting, that would be great, thanks

:)

 

Denied Access to delete files

Thanks for suggestions. I tried AVG Remover but it found nothing; probably because I had already deleted the bulk of the files. I also tried Command and Safe Mode but both gave Denied message. So the question remains how do I get access to delete files? Would changing to MS login at Start help?

 

[Question] Delete files with denied access with batch scripts

'Access denied' may be because the file is open. Another cause of 'access denied' can be ownership and/or permissions. If it is permissions, try running the script as administrator.

By the way, you don't put a space between the '/' and the option letter, and the /A option on its own like that does nothing. It is for selecting files by attribute and should be followed by a colon and list of attributes, eg. /A:RSH

The SYSTAG.BIN file is usually created by Aomei Backupper and that may have the file open.

what is systag.bin? — AOMEI Forum

 

Denied access to files

Yeah, that's "fun". Installed Vista on another HDD and it wouldn't let me delete the old one in the other, just access is denied. Changing the owners wasn't enough tho, had to do that, inherit all the rights from parent folder and then give full rights to my self on that folder *Smile