Windows 10: Access problem to MS Whiteboard?

when I try to open MS Whiteboard it requires sign in, when I enter my email it says they will send a code to my email which never arrives, how can I solve this problem? I have no issue to access to my email.

:)

 

Microsoft Whiteboard

Hello Pamela,



Thanks for posting in this community.

I understand you have the questions about Microsoft Whiteboard. As I haven’t faced the same behavior with MS Whiteboard version 19.10311.3339.0 to move forward, we need more detailed information about the situation you meet. So, please kindly share with us the information below:

• What version of Whiteboard do you use?
  
• Can you provide the screenshots of the problem?
  
• May I know how have you installed Whiteboard?
  

Thank you for your patience and understanding.



Best Regards,

Igor

 

Microsoft Whiteboard Problem

Hi Davidcz84,



I go through the post carefully, as for the issue, here are some suggestions:

1. If you have any antivirus software, please quit them temporarily and check the result.
   
2. Try sign out your account from the app, restart devices, sign in back and check the result.
   
3. To check if the issue related to your network, try connecting to another network and check the result.
   
4. If you are using Word and school account that is managed by your organization, please make sure you have authentication app required by your organization installed on your devices.
   
5. Try use whiteboard for the web and check the result: Microsoft Whiteboard
   

If the issue still persists, could you please share information below with us?

1. Can you use whiteboard for the web normally?
   
2. Which kind of accounts you are using for signing whiteboard? Account crated by yourself or account assigned by your organization?
   

Regards,

Clark

 

My whiteboards disappeared.

Hello PaigeLuben

Im Juliet and Im happy to help you

If you're referring to the whiteboard application that comes pre-installed with Windows 11, and it seems to have disappeared from your computer, you can try the following steps to troubleshoot the issue:

1. Search for the whiteboard app:

Click on the Start button and type "Whiteboard" in the search bar. Check if the app appears in the search results. If it does, click on it to open the application.

2. Check the app list:

Right-click on the Start button and select "Apps and Features" from the menu. Scroll through the list of installed apps and see if the whiteboard app is listed. If it is, click on it and see if there is an option to launch or reinstall the app.

3. Windows Store:

Open the Microsoft Store app on your Windows 11 computer. Search for "Whiteboard" in the store's search bar. If the whiteboard app is available in the store, you should be able to install or update it from there.

4. Reset or reinstall the app:

If none of the above steps work, you can try resetting or reinstalling the whiteboard app. Open Settings, go to Apps > Apps & features, find the whiteboard app in the list, and click on it. From there, you may find options to reset or uninstall the app. Afterward, you can try reinstalling it from the Microsoft Store.

I hope this helps Let me know what happens.