Windows 10: Accessing AOL Mail Issue

I have a client that is trying to use Microsoft Mail and/or Outlook to view AOL mail but since 2 weeks ago has not been working. When I open Microsoft Mail it gives me the warning banner at the top that an account needs attention. I go to Manage Accounts and select the account to fix and re-enter the password. It appears to take the password then moments later it goes back to "Needs attention" and the message at the top "We couldn't access this account: AOL. You might need to update your password or give the account permission to sync to this device". I tried adding the account through Outlook and no joy there either, it just says preparing and then faults. I deleted the account from settings > email & accounts and re-added the account. It takes for a moment and adds then moments later says needs attention. I had the client login to the web portal for AOL Mail and the user was able to login there so I know the password for the account is good and valid. Thank you for any help.

:)

 

Accessing AOL mail results in internet diconnecting.

Odd issue I'm having. As the title says. I can be browsing all over the web, but as soon as I click/access AOL mail (AOL) for the first time that day my browser just sits there and thinks for about 30 seconds, I get the "Cannot load page", and then my internet goes out for about a minute (router's light status goes from green to yellow, and my PC shows "no internet"). I can replicate this daily about 7 out of 10 times it will do it. Only for AOL mail. I have it bookmarked, but even if I do a search for "AOL Mail", and use the link found, it will do it. It happens in both Chrome and Firefox. Clearing cookies/cache, logging out, and back in, does nothing to help. Once my internet comes back online I can access AOL mail at that time, and all times after for the day, but then the next day it usually happens again. Why would accessing a website kick my internet? The very far reaching idea is I'm just unlucky, and my internet would go out no matter what I tried to access at that time, but since it's 7/10 times AOL, I don't think it's anything other than their site. And by 7/10 I don't mean three other times it was a different site. It's always AOL, but sometimes I have no issue at all for the day.

I'm posting in general since it's more of a website issue, and not an issue with a specific browser, or using AOL mail itself. Please move if it should be in Browsers and Email.

 

Are Windows 10 and AOL incapatible?

Hi Terelou,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Does this issue appearing only in AOL mail?
  
• 
  Have you tried accessing AOL using a different browser? What is the status?
  

If the issue persisting only in AOL mail, I suggest you to contact the developer website for better assistance.

Click on, AOL ist jetzt Teil von Verizon Media



Please keep us posted on the issue. We will be happy to assist you further.

 

Can't paste to AOL mail with 10

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you with it.

Before we proceed, we require more information to assist you better.

• Does the issue persist, if you use another browser?
• Is this issue particular with AOL mail?

I suggest you to contact the AOL support team, for better assistance on this issue.

Hope this information helps. If you have any queries, let us know. Will be happy to assist you.

Thank you.