Windows 10: Accessing AOL mail results in internet diconnecting.

Odd issue I'm having. As the title says. I can be browsing all over the web, but as soon as I click/access AOL mail (https://mail.aol.com/) for the first time that day my browser just sits there and thinks for about 30 seconds, I get the "Cannot load page", and then my internet goes out for about a minute (router's light status goes from green to yellow, and my PC shows "no internet"). I can replicate this daily about 7 out of 10 times it will do it. Only for AOL mail. I have it bookmarked, but even if I do a search for "AOL Mail", and use the link found, it will do it. It happens in both Chrome and Firefox. Clearing cookies/cache, logging out, and back in, does nothing to help. Once my internet comes back online I can access AOL mail at that time, and all times after for the day, but then the next day it usually happens again. Why would accessing a website kick my internet? The very far reaching idea is I'm just unlucky, and my internet would go out no matter what I tried to access at that time, but since it's 7/10 times AOL, I don't think it's anything other than their site. And by 7/10 I don't mean three other times it was a different site. It's always AOL, but sometimes I have no issue at all for the day.

I'm posting in general since it's more of a website issue, and not an issue with a specific browser, or using AOL mail itself. Please move if it should be in Browsers and Email.

:)

 

AOL mail not working with Windows 10 mail ?

Hello tynaskos, I’m Virginia an independent advisor here.

I’ve seen that error on accounts which have two-factor/step authentication where the user requires an app specific password which is entered in place of the account password.

Does the AOL account use this security feature?

If not then check the usual ‘suspects’: username & password, whether the account uses SSL & whether the port numbers are set correctly.

AOL Mail IMAP Settings

The IMAP settings for AOL mail are as follows:

AOL Mail IMAP server address: imap.aol.com

AOL Mail IMAP user name: Your full AOL Mail email address. For AOL email, this is your AOL screen name plus "@aol.com," such as "*** Email address is removed for privacy ***" (or @love.com, @games.com

AOL Mail IMAP password: Your AOL Mail password

AOL Mail IMAP port: 993

AOL Mail IMAP TLS/SSL required: yes

Enter these SMTP settings to send outgoing email through to your AOL Mail account from any email program.

Incoming Mail Server: imap.aol.com

SMTP Outgoing Server Address: smtp.aol.com. Set the port to 587

SMTP Username: "*** Email address is removed for privacy ***" (or @love.com, @games.com or @verizon.net)

SMTP password. The password you use to log in to AOL Mail

https://www.lifewire.com/what-are-aol-mail-imap...

Information on two-step authentication:

https://help.aol.com/articles/2-step-verificati...

 

Outlook trouble in Windows 10 handling AOL email

Hi Dave,

• Are you referring to Windows 10 Mail App?
• If yes, then is that an additional account?

If your AOL is an additional account in Windows 10 Mail App, then I suggest you to remove the account and reconfigure it and check the behavior. And if your AOL is primary a account, please get back to us for further assistance.

I suggest you to try the steps provided in the link below and check.

http://windows.microsoft.com/en-in/windows-8/remove-account

Thank you

 

Cannot open AOL mail Report id: webprd-a54-20160208-192112

Hi Rogene,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• Are you able to open other email accounts besides AOL?
• Do you receive the same error when you open the account via Internet Explorer?

I would suggest that you try opening AOL mail via Internet Explorer and check. In the event that you get the same error, I would suggest that you contact AOL support as they will be able to assist you further.

Hope this information helps.