Windows 10: Accidentally bought full Windows 10 Pro via the Microsoft website instead of upgrading via...

Hi Microsoft,I have Windows 11 Home installed and want to upgrade to Windows 11 Pro. Since I knew I needed a product key I searched online and purchased it from the Microsoft store. However now I see I could have purchased it for an upgrade price instead of the full price via the activation process that opens the Microsoft store app. It is more than have the price cheaper. Can I please return the full purchased item and buy it from there instead? There is no Return or refund option on the order history page. Friendly regards,Zoeintjie

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Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Bought Windows 10 Pro upgrade, clicked on the Start Upgrade icon and it fails.

Hi Charlotte,



Thank you for posting your query in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble this has caused.


Before we proceed, I need more information to help you better:

• Do you have wired or wireless internet connection?
• Have you installed all the pending updates on the system?
• Are you trying to upgrade from the Microsoft account?
• Did you activate your copy of Windows 10?

I suggest you to follow these steps below:


1. In your Windows 10 Home PC, open Settings, and click/tap on the Update & security icon.

2. Click/tap on Activation on the left side, and click/tap on Go to Store on the right side.

3. Click/tap on Start upgrade to begin.

4. Windows will now start preparing for upgrade.

5. When finished preparing, your Windows will automatically restart and start upgrading to Windows 10 Pro.

6. When finished upgrading, sign back in to your Microsoft account profile, and click/tap on Close.



You can also verify, if you have Windows 10 pro version, by following these steps below:

• Press Windows key+ R keys to open RUN command box.
• Type msinfo32 and hit Enter.

Further, you can download the Windows 10 pro ISO file and perform a clean install, using the product key, which you have. Also I like to inform, to activate your copy of Windows 10.

Try to refer to the Microsoft article below and check, if it resolves the issue.

Upgrading Windows 10 Home to Windows 10 Pro:

Upgrade Windows Home to Windows Pro

Please feel free to contact us, if you face any issues with Windows.

Thank you.

 

Windows 10 Tweaks

As you may already know, Windows 10 (as well as Windows 8) allow you to log in with a valid Microsoft account, instead of creating a local account that only works on your machine. However, you may prefer to keep a local account for privacy reasons. If you do, though, some Windows 10 features—like Cortana—may not work. Despite the default behavior, the Windows 10 Store is not one of them. You can still log in to your Microsoft account for just the Store without switching to a full Microsoft account. The process, however, is not terribly obvious. To do so, follow these steps:

• Launch the Store from your Start menu.
• Click the user icon next to the search box.
• Click “Sign-in” from the menu that appears.
• Choose “Microsoft account” and log in like normal.
• When the “Make it yours” box appears do not enter your password. Instead, click “Sign in to just this app instead.”

from Lifehacker