Windows 10: account credit card

Discus and support account credit card in Windows 10 Software and Apps to solve the problem; Does Microsoft require a credit card to download free apps?... Discussion in 'Windows 10 Software and Apps' started by Petezer, Sep 5, 2019.

  1. PETEZER
    Petezer Win User

    account credit card


    Does Microsoft require a credit card to download free apps?

    :)
     
    Petezer, Sep 5, 2019
    #1
  2. PRECIOUSLEB
    PreciousLeb Win User

    Child account without Credit Card verification

    Hi,

    We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

    • Are there any error codes/messages preventing you from performing the action?
    • What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
    • What troubleshooting steps have you done so far?
    Moreover, we suggest that you try to add the child account in this
    link    .

    Let us know if you have additional questions.
     
    PreciousLeb, Sep 5, 2019
    #2
  3. JAY_ANSWERS
    Jay_answers Win User
    credit card details already exist

    Two things you can do.



    • Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
      credit card details.
    • If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.
     
    Jay_answers, Sep 5, 2019
    #3
  4. ALLAN MEJ
    Allan Mej Win User

    account credit card

    Deleting a credit card

    Hi Melonie,

    If you are unable to remove the credit cards you've listed under Payments & Billing, try updating your payment method by following the steps indicated on this

    link    . If that didn't work, kindly retry removing your credit cards after 1-3 days.

    Let us know how things goes.

    Regards.
     
    Allan Mej, Sep 5, 2019
    #4
Thema:

account credit card

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