Windows 10: Account hacked and suspended by Microsoft - Support does not want to help / can not help

Hi there,I've had my MS account for more than six years. Last week it was hacked by an unknown person who then changed the e-mail address and the password so I could not log in anymore. I then contacted support in order to get my account back. I filled in a "reinstatement form" in order to verify that I am the legal owner of my account. This was the first reply:Greetings,This is from Microsoft Support. I appreciate your patience while I have performed an investigation of your account.Account security is a top priority at Microsoft, and we have a team dedicated to investigating and validating f

:)

 

Hacked Account - No way to get help from Microsoft

Hi MarcW74, my name is Jay. I'm an independent advisor. I'd be happy to help with your issue.

Please check the procedures on these Microsoft

Compromised Account Solution for XBOX - a step-by-step guide that will give you options whether you are able to access your account or not. Select the check or ex symbols depending on your situation to properly guide you on the next steps:

https://support.xbox.com/en-AU/my-account/secur...

How to recover a hacked or compromised Microsoft account:

https://support.microsoft.com/en-au/help/10494/...

I hope this helps, please feel free to ask questions and keep me on track. I will keep working on this issue until it's resolved, thank you.

Regards,

Jay

 

Microsoft Account Temporary Suspended

Hi Deion, I'm Graeme, an independent adviser here to help.

Your account is most likely suspended due to your previous use of the hack.

You'll need to contact Microsoft Support for further assistance with your account. Here are contact links:

Chat Support:

https://partner.support.services.microsoft.com/...

Phone Support:

https://support.microsoft.com/en-ca/help/405170...

Let me know if you have further questions!

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!