Windows 10: Account is set to child account and I cannot remove it from the family group in order to...

My account is set to a child's account, and when I try to leave the family group, it says it requires and adult organizer account to remove me from the family group, so when I log into the organizer account and click to remove this account from the family, it says it requires the organizer that gave my account consent to be the one to remove me, I have logged into multiple account to try and remove my account but none of them are the correct account, how can I remove my account from the family group and make it an adult account?

:)

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Unable to remove child account from Family

I am also having the same issue I am not able to remove the childs account I followed the steps and after doing so I received this message in error (
Select Manage my child’s profile info, find your child, then select
Remove consent for this child’s account. Then, try removing this member again).
I'm completely lost I cant find where im given the option to do so (remove consent)

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.