Windows 10: Account Recovery and Credit Card Question

Discus and support Account Recovery and Credit Card Question in Windows 10 Updates and Activation to solve the problem; I'm trying to recover my account. I have tried to use the recovery form but it asks for credit card information. I've been paying with PayPal. I've... Discussion in 'Windows 10 Updates and Activation' started by CoreyOates, Oct 4, 2021.

  1. COREYOATES
    CoreyOates Win User

    Account Recovery and Credit Card Question


    I'm trying to recover my account. I have tried to use the recovery form but it asks for credit card information. I've been paying with PayPal. I've seen discussions about this in the community but I haven't seen a resolution. Any ideas?Thanks.

    :)
     
    CoreyOates, Oct 4, 2021
    #1
  2. PRECIOUSLEB
    PreciousLeb Win User

    Child account without Credit Card verification

    Hi,

    We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

    • Are there any error codes/messages preventing you from performing the action?
    • What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
    • What troubleshooting steps have you done so far?
    Moreover, we suggest that you try to add the child account in this
    link    .

    Let us know if you have additional questions.
     
    PreciousLeb, Oct 4, 2021
    #2
  3. SYGNUS21
    sygnus21 Win User
    Credit Card Problem

    You are old school as you can just as easily activate a credit card online. Of course they'll be security measures in place to make sure you are you *Wink

    And no, you don't "have to go online" to activate.
     
    sygnus21, Oct 4, 2021
    #3
  4. JAY_ANSWERS
    Jay_answers Win User

    Account Recovery and Credit Card Question

    credit card details already exist

    Two things you can do.



    • Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
      credit card details.
    • If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.
     
    Jay_answers, Oct 4, 2021
    #4
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Account Recovery and Credit Card Question

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