Windows 10: Account Recovery Form Repeatedly Rejected

I am locked out of my entire laptop because we can not remember our Microsoft Pin. which has never been requested at login over the 2 years we have had this computer We have submitted the Account Recovery Form 6 times and it has been rejected each time. Is there anyone that can be contacted, a live body that I can speak with?

:)

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

Recovery options in Windows

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

New Microsoft password rejected in the Recovery Environment

It's not just system restore that will ask for a password, almost all the recovery environment's troubleshooting options require you to give the password of a local administrator account before letting you proceed. You problem is that while you have changed your MS account password, the local account password hasn't changed.

I'm not sure how you'd go about changing the local account password while it is linked to your MS account. You may be able to switch to a local account, change the password to match the one you used for the MS account, then switch it back to an MS account. I don't use an MS account, so I can't test that for you.

What I can suggest is that you create a new local administrator account just for maintenance purposes and never link it to a MS account. Apart from anything else, it's always a sensible precaution to have a second administrator in case of problems signing in to your original one. When booting to any Advanced Start Up option that requires a password you can choose this local account instead, then you will know for certain which password to use.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: