Windows 10: accounts on the computer login do not show up

the only account that shows up is one of the guest accounts and it does not have an option to log in to another account

:)

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Random account appeared on login to my computer

Hi Matthew,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issues. Let me help you to resolve the issue.

Share this information to assist you better.

• Have you made any significant changes prior to this issue?
• What is the make and model of the computer?

Follow the steps and check if it helps:

Safe mode

I would suggest that you boot the computer in Safe mode and check if the issue persists. Refer the link and follow the steps.

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

• Press Windows key + X.
• Select Command prompt (Admin).
  
• Press Enter
• Type Net User>>Press Enter
• This will show you the account names on your system

To delete the unwanted account, in CMD window type net user Account Name /del

Type exit and press enter to close CMD window

Hope this helps, let us know the status of the issue.