Windows 10: Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or...

Discus and support Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or... in Windows Hello & Lockscreen to solve the problem; Yesterday, my computer conducted an update. It took much longer than usual (over 4 hours) but I let it complete the cycle. After it restarted, the... Discussion in 'Windows Hello & Lockscreen' started by A.Moose, Aug 15, 2019.

  1. A.MOOSE
    A.Moose Win User

    Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or...


    Yesterday, my computer conducted an update. It took much longer than usual (over 4 hours) but I let it complete the cycle. After it restarted, the usual and expected photo/screensaver was displayed. I could not use the space bar to open the field for entering my access code. I could not use the mouse or keyboard. The touchscreen was unresponsive. Basically, my only option was to hard reboot, which I did several times. I've done this over 50 times since yesterday and it's almost always the same. Today, on two occasions, it showed a blue screen and conducted additional updates only to return to the same state as before. I've tried all the function keys during startup and can access BIOS and a few other menus but they offer no usable options (such as reset or restore, safe mode or some of the other fixes described in online articles). I'm dead in the water. Please help.

    :)
     
    A.Moose, Aug 15, 2019
    #1
  2. JESSE WILLIAMS
    Jesse Williams Win User

    Keyboard & Mouse: Acer Desktop - Keyboard: Toshiba Laptop


    Keyboard & Mouse: Acer Desktop

    Ever since I would say, the past upgrade for Windows 10, my mom's Acer desktop's keyboard has been really laggy. For example, when I go to wake it from sleep to unlock it, the keyboard's Number lock and Caps lock keys do not want to light up. It seems as if the keyboard doesn't want to respond in a timely manner along with the computer. The same goes for the wireless Logitech mouse.

    Keyboard: Toshiba Laptop

    The same as I mentioned above goes for the Toshiba Laptop that was originally mine, that I have given to my sister.

    Thanks in advance! Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or... :)
     
    Jesse Williams, Aug 15, 2019
    #2
  3. JESSE.WILLIAMS
    Jesse.Williams Win User
    Keyboard & Mouse: Acer Desktop - Keyboard: Toshiba Laptop

    Keyboard & Mouse: Acer Desktop

    Ever since I would say, the past upgrade for Windows 10, my mom's Acer desktop's keyboard has been really laggy. For example, when I go to wake it from sleep to unlock it, the keyboard's Number lock and Caps lock keys do not want to light up. It seems as if
    the keyboard doesn't want to respond in a timely manner along with the computer. The same goes for the wireless Logitech mouse.

    Keyboard: Toshiba Laptop

    The same as I mentioned above goes for the Toshiba Laptop that was originally mine, that I have given to my sister.

    Thanks in advance! Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or... :)
     
    Jesse.Williams, Aug 15, 2019
    #3
  4. JOHN FER
    John Fer Win User

    Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or...

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Aug 15, 2019
    #4
Thema:

Acer Desktop inaccessible after 8-14-19 Update -- cannot log in, use keyboard, mouse or...

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