Windows 10: acer ex215 55g, i have an error of Your device ran into problem and needs to restart. We're...

acer ex215 55g, i have an error of Your device ran into problem and needs to restart. We're just collecting some error info, and then we'll restart for you. How to fix it?

:)

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

This PC ran into a problem and needs to restart.

I ran into this problem, This PC ran into a problem and needs to restart. I talked to a Answer Desk tech guy and he gave me steps to troubleshoot the issue.

Fix blue screen error by updating the display adapter:

1. Right click on start menu and click on device manager.

2. On the list of devices menu, please choose display adapter.

3. Please do click on display adapter then see what are the display devices on the list. (For me, it is: Intel HD Graphics & Microsoft Basic Display Adapter)

4. Please choose Intel HD Graphics then click on next to install it.

5. It should say installing a success.

6. Restart your device for the change to take into affect.

At least Intel HD Graphics is for my device.

p.s. The blue screen error has something to do with display adapter? Intel graphics driver is the device to make the viewing display work properly. Also, the updates should be able to detect updates, but in many cases, it will not, since the latest driver
is updated. That is when manually update driver is needed. He told me that he helped people with this type of issue many of times. That should work for others who have the same issues as me. Good luck!

Please also take a look at this: Redirecting

 

Your pc ran into a problem & needs to restart (but doesnt)

Hi,

Thank you for the response and keeping the status updated.

Please follow the below steps to boot from the disc in Acer:

1.Restart or turn on the Acer laptop. Insert the CD with your rescue software into the disc drive and press "F2" when the Acer logo appears.Press "Ctrl-Alt-Del" to restart the laptop if the setup program fails to load, or press and hold the power button
for at least 10 seconds to turn off the laptop.

2.Use the directional pad to select the "Boot" tab. Select the optical drive from the list of bootable devices.

3.Press "F6" until the disc drive is the first device in the list. Select the "Exit" tab.

4.Scroll to "Exit Saving Changes" and press "Enter" to save and exit the BIOS. The computer will restart and boot from the CD.

Hope this information is helpful. Please post in case you have any further issues, we will be glad to help you further.

Thank you.