Windows 10: Acer laptop only powers on when plugged in an doesn't charge

I purchased an acer aspire 3 a315-51-3879 just over a month ago. The charger wouldn't charge the laptop so I purchased a new charger with the same specifications which is working as it starts the laptop up however the laptop would not charge anymore. I am guessing there is a problem with the laptop now as it would only power on when the charger is plugged in. I need my laptop ASAP so that I can do my college work so are there any ways I could solve this without having to send it to acer to sort out whatever is wrong with it?

:)

 

My Computer is Plugged in but not Charging

My laptop computer is plugged in but not charging. The power supply will maintain the charge level (%), but not add to it. Removing and reinserting the battery allows the power supply to add to the % charge to 100%.

Steps performed:

• Turning the computer off and restarting it returns the computer to the Plugged in, Not Charging state.
  
• Removing the battery again allows one complete charge, after which the laptop would no longer charge again.
  
• I have used more than one power supply with the same condition.
  

To resolve the issue, I remove the battery, obtain a complete charge, and maintain this charge by always keeping the power supply plugged in.

What is the root of the problem?

 

windows 10 battery plugged in not charging (acer v11 touch)

Hello,



We appreciate that you already performed troubleshooting. On the other hand, we will be providing steps that seems to be the same with what you have done but with tweaks.



If ever you encounter case wherein the laptop is plugged in but is not charging, we suggest that you try the following:

• Disconnect the laptop’s power cable from the outlet/power source and laptop.
• Turn off the laptop.
• Remove the battery.
• Reconnect the laptop’s power cable to the laptop then to the outlet/power source.
• Power on the laptop.
• Uninstall device of Microsoft ACPI-Compliant Control Method Battery
• Turn off the laptop and then disconnect the power cable.
• Insert the battery.
• Reconnect the power cable.
• Power on the laptop. Windows would then reinstall driver automatically.

In case that the troubleshooting steps above didn’t help, our next step is update the driver if there is available update. You just have to go back to
Device Manager > Batteries > Right click on Microsoft ACPI-Compliant Control Method Battery > Update Driver Software.



Let me know if this works for you.

 

Plugged In, Not Charging

Sometimes depending on your Windows 10 Build, your battery will not charge to 100%, this extends the life of your battery . . . plug out the laptop, drain the battery for 10 - 15 minutes, plug it back in and see if it starts to charge the battery

If however, your battery is not charging at all in Windows 10, follow these steps to rectify this issue:

• Disconnect Power Supply
• Remove battery
• Connect Power Supply
• Turn on the laptop
• Control Panel - Device Manager
• Under the Batteries category, right-click all instances of Microsoft ACPI Compliant Control Method Battery , and Uninstall
• Shutdown
• Disconnect Power Supply
• Insert battery
• Connect Power Supply
• Turn on the laptop

I Hope this Answers your Question!