Windows 10: Acer laptop print file has stopped offering a colour option

My Acer laptop s stopped offering a print colour option since the last windows update. I would appreciate any help in sorting the problem out.

:)

 

Laptop won't print in colour

I cannot print in colour from my laptop. It prints in colour from my phone, which suggests there is a problem with the system on my laptop. Does anyone have any ideas how to fix this, please?

Thanks

 

Colour printing option

Thank you for you reply. I have reinstalled the drivers and printer works but again only in black and white. When you press print, the dialogue box does not give a color option in any of the buttons incl advanced or options. There is no prob with the HP
printer (works in colour from wife's i.pad but as I say no colour option on my laptop. Spool files have been cleared but cannot understand why no print preferences button in print dialogue box.

 

HP OfficeJet 4650 stopped printing in colour and automatic duplex printing

I am having 2 issues which I suspect are both connected......

1) Printer stopped printing in colour.

- I have several times uninstalled and reinstalled printer and print drivers, both from HP website and CD.

- Printer is able to print in colour - I can print proper test page and copy in colour - it is NOT a colour cartridge or printer hardware issue.

- in Programs, only the Basic Device Software is showing up - not full features which is what I've been downloading

- in printer properties, advanced - there is NO option coming up "print in greyscale" to turn off, so don't suggest this step

- this has happened before and uninstalling and reinstalling with CD worked....this time, not so much.

**I URGENTLY need to print in colour .....very upset about this!

2) Printer has stopped automatically duplex printing

- this happened before and uninstalling and reinstalling fixed it

- only shows options for manual duplex printing where you have to take the sheets and reinsert them

- I've gone into printer properties, device settings and Automatic Duplexing unit shows "Not Installed". I can get it to show "Installed" by Updating in Automatic Configuration but when I exit and go back in, it is always back to "not installed".

- Automatic duplex printing was one of the main reasons I chose this printer.

Any help with either of these issues appreciated, but colour issue is very URGENT!

Thank you