Windows 10: Acer Spin running Windows 10 ... update removed fingerprint scan ability

Please excuse me in advance if this has already been asked ... not only am I old, I'm new to Windows so I'm a bit overwhelmed. I purchased an Acer Spin 3 weeks ago yay stimulus check ... I'd been using a chromebook I'm doing my best to navigate and kept getting the message to update Windows. When I performed the April update I lost the ability to sign-on with the fingers canner and when I tried to use Cortana it said it was still in the developing stages so she no longer responded to voice. Luckily I saw I was able to recover my earlier version of Windows - which I did and now ever

:)

 

how to remove fingerprint credentials?

Hi Michal,



From the above description, I understand you are unable to setup Windows Hello using fingerprint option on the computer. Please reply to a few questions asked below for better understanding and further assistance on the issue:

• Are you facing the above issue since upgrading to Windows 10?
• Prior to Windows 10, were you using fingerprint sign-in option on the computer?

To remove the fingerprint data saved in the computer, follow the steps below and check if the issue is resolved.

• Press Windows icon key, type Settings and select the top most search result.
• Select Accounts and click on Sign-in options from the left side panel of the window.
• Under Windows Hello option, click on Remove.
• Follow the steps from a to c, only this time click on
  Set up under Windows Hello and check if you are able to add the fingerprint. You will need to scan your finger a few times to set up the
  Windows Hello feature on your PC.

Write to us with the answers to the above questions and the status of removing fingerprint credentials saved on the computer in the same post for further assistance. Your
reply is most important for us to ensure we assist you accordingly.



Thank you.

 

No option for fingerprint scan login

Hello,

Thank you for contacting Microsoft Community.

We're sorry to hear the inconvenience you have experienced.

• Download the
  Hardware and devices troubleshooter. In the
  File Download dialog box, select Open and follow the on-screen instructions.
  
• If the fingerprint reader isn’t working, detach and reattach your Surface Pro 4 Type Cover with Fingerprint ID from your Surface Pro 4 and try using the fingerprint reader again.
  
• If reattaching your Surface Pro 4 Type Cover with Fingerprint ID doesn’t solve the problem, try typing or using the touchpad. If neither the keyboard nor the touchpad on your Cover works, see
  
  Troubleshoot your Surface Cover.

If the IR camera or the fingerprint reader still aren’t working:

Step 1:
Sign in to your Surface using a different method (such as a PIN or password).

Step 2:
Remove the scan of your face or fingerprint and set up a new scan, following the steps in

Windows Hello doesn’t recognize your face or fingerprint, and there is an error message.

Step 3:
Sign in using Windows Hello.

If you still can’t sign in using Windows Hello, you may be having a software issue. How to fix software issues

• Make sure you have the latest Surface and Windows updates installed. To learn how, see
  
  Install Surface and Windows updates.
• If the IR camera or fingerprint reader worked previously, run a system restore. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  
• After a system restore, if the IR camera or fingerprint reader still isn’t working, reset your Surface. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  

If the IR camera on your Surface or the fingerprint reader on your Surface Pro 4 Type Cover with Fingerprint ID still isn’t working,

contact us.

Keep us posted if you require further assistance.

 

Fingerprint removed during upgrade and i can't login !!

Hi Firas,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to login to the guest account and update the drivers for fingerprint by following the steps below and check if it helps.

• Press Windows key + R and type “devmgmt.msc” and press Enter.
• Right click on the driver for Fingerprint and select the option to update the driver and follow the prompts to update.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.