Windows 10: Action center reports Windows Defender and antivirus not active

Very frequently (many times per session), I get the following pop-up message : "Check virus protection. Windows Defender and Trend Micro OfficeScan Anitvirus are both turned off. Tap or click to see installed antivirus apps. Security and Maintenance." I go to the Action Center, click on one of the messages, which opens Security and Maintenance. At the top of the screen, it says "No issues have been detected by Security and Maintenance." When I open the Security list, it shows that the firewall and antivirus are both on.

These messages are truly annoying. Can I stop them without disabling legitimate messages about security? Thanks.

:)

 

Microsoft Windows reports that antivirus software is either not registered, out of date or real time protection is not active.

received the following ALERT from Hewlett Packard :



Your PC in not currently protected from online threats .

Check your Security Settings -- Windows is not reporting Active Virus Protection .

Microsoft Windows reports that antivirus software is either not registered, out of date or real time protection is not active.

Note: Some antivirus applications may not be detected by Windows. Please disregard this message if you have an active antivirus application installed.

HP recommends McAfee Total Protection

I am currently using Windows Defender Antivirus software . My Windows Defender Security Center indicates that there is no action needed for my Virus & Threat Protection SETTINGS . My Protection Definitions are UP TO DATE . My Reliability Monitor indicates
that my Virus Protection is ON -- Windows Defender Antivirus is helping to protect my device .

received the following ALERT from Hewlett Packard :

Windows Firewall is not enabled.

Improve your security by enabling a firewall.

Need help configuring Windows? HP SmartFriend Services can help!

My Windows Defender Security Center indicates that there is no action needed for my Firewall & Network Protection . My Reliability Monitor indicates that Windows Firewall is actively protecting my device .

My Reliability Monitor indicates that all my Internet Security Settings are set to their recommended levels .

 

Windows Defender

What actions are recommended in Defender Security Center. If you complete these will it clear the Action Center? If not then you can clear it manually from it's link at the right end of Task Bar. Check also that you can run a Scan with Windows Defender
in it's Security Center icon for Windows Defender Antivirus. Let us know if everything is OK then.

 

pknight,

Two AV programs may conflict with each other and cause problems. Among the reasons for not using two AVs, every time you download a file, both try to scan it, and conflicts can result.

Consider temporarily disabling one AV, and try using just one for a short while.
See if the pop-up message goes away.

 

I have only one AV, Trend Micro. It and the Firewall are the only security programs. I have had this setup for a year, and this message only started after the last Windows 10 upgrade.

 

pknight,

Please try the following:

Go to Trend Micro Security > Trend Micro Diagnostic Toolkit
Click: Uninstall tab
Click: Stop all components. (Wait until all the buttons are enabled.)
Click: Start all components.
Close the Trend Micro Diagnostic Toolkit.

Restart the computer, and check if the issue persists.


Another option:
Use winmgmt.exe to automatically repair the Windows Management Instrumentation (WMI)

Please, go to the Ask me anything area, and type in: cmd
In the results above, right-click the Command Prompt and select: Run as Administrator

At the Command Prompt window, type the following command and press Enter:

winmgmt /salvagerepository

A message saying that the WMI repository was salvaged appears.

Please restart the machine and see if the issue is resolved.