Windows 10: Activation Scams

I'm going to relate a very lengthy description of a bizarre incident involving a Windows activation scam involving a pop-up support phone number.

Anyone who's had to reinstall a retail version of Windows Ten is familiar with what a nightmare this can be - not the re-installation but trying to activate it. Mine was a retail purchase version of Windows 10 Home. When I followed the activation instructions, Microsoft rejected my product key. This was the third time I've had to reinstall the O.S. and I already had a replacement product key, Product I.D. and activation code. None of these were now any good. So when a pop-up appeared with a support number appeared, I called and got the usual heavily accented voice that I could barely understand and who got mad whenever I asked him to repeat something. Long story short, it was 7:30 AM central time and this guy asked me some questions, then told me the activation was "good" BUT, the people who had, so to speak, throw the switch and make it work were not in the office yet and I should call back in a half hour, which I did. This sounded very suspicious, and it WAS.

When I called back another very heavily accented voice answered and I told him why I was calling. He then asked what number I called (which I no longer have) and he replied that was not a Microsoft's support number, The number I was now connected to was 888-257-4436. He said I was the victim of a pop-up scam and he wanted me to give permission to do a remote connection. At this point, I figured the damage was already done, so I consented and I was shown a huge list of Trojan virus files installed on my brand new build. Thsi guy was pleasant and patient with me, but told me I'd have to pay a $199.00 tech service fee and he'd remove the virsus. I was also told this was a "life-time" support fee and that I could call as many times as I needed. I forgot to ask what "lifetime" meant but I did try to vet who he was, a Microsoft support contractor named Vector Solutionz. AS pleasant as he was, he did not sound very professional like the typical corporate employee and I couldn't help but think I was being scammed yet again. However, when I checked I found that Windows was activated. This guy now spent nearly an hour cleaning up my machine and I could see everything he was doing, including installing Team Viewer, leaving me a new product key and business his contact info.Would a scammer do that? I thought not.

Now, if you Google 888-257-4436 you will find dozens of entries claiming this as a scam number. I called it back again and got the same guy and I cannot explain this at all. It is now a week later, and my credit cards and my I.D.were not stolen, bank accounts emptied nor are there any viruses on my computer so I can only conclude that the second guy I talked with was legit, despite his lack of professionalism . . . . he sure as hell knew what he was doing.

Microsoft.probably hires dozens of these contractors and no doubt they are not all equally well trained. Or maybe the guy I talked with had no customer relations training at all, who knows? My experience reveals just what a thorny path Microsoft forces us to walk down to protect THEIR PRODUCT while we get no protection at all.

:)

 

How to I avoid pay the windows 10 service fee that is being requested?

Sounds like an activation scam.

See the following:

Warning: There are "Tech Support Scams" pretending to be Windows 10 Activation Technologies. Please be vigilant. Learn more in the following article:

PSA: Beware of Windows 10 Activation Tech Support Scams

 

windows microsoft license

This is a well know activation scam. Please avoid and report it:

Report a technical support scam - Microsoft

also read:

Warning: There are "Tech Support Scams" pretending to be Windows 10 Activation Technologies. Please be vigilant. Learn more in the following article:

PSA: Beware of Windows 10 Activation Tech Support Scams

 

@DAVEY JONES,

We can tell you if your activation appears to be legitimate now or if you got scammed again. Also - the tech installed Team Viewer for you? Do you know that is? Microsoft would never install Team Viewer on your computer. The phone number you gave is NOT MICROSOFT and nobody should be calling it! especially for Windows activation!

Here is Microsoft's support phone numbers:
https://support.microsoft.com/en-us/...-phone-numbers

Anyway, if you right click on the start icon, select Command Prompt (Admin), and run the following command:

slmgr /dlv

Please post the result here.

Then run Showkey Plus from this forum:
ShowKeyPlus

Click on the product keys to blank them out, and post the result here. With that info we can tell you with near certainty if your activation is legitimate or not. Here are my results:

 

.. in addition, Retail comes with free MS support - OEM support are the ones that demand out-of-warranty payment - or as in this case scammers...

I won't be surprised if some sort of ransomware is already installed and ready to be activated at any time... hope to be proved wrong...

BTW use the ADT - it will give more useful info.

 

"Anyone who's had to reinstall a retail version of Windows Ten is familiar with what a nightmare this can be - not the re-installation but trying to activate it."
I haven't had that problem ever. Once installed on a particular computer (motherboard counts only), all clean re-installations went thru without entering any keys because machine was already registered and activate with MS. I'm on third MB since W10 started too and activation was accepted.
So if you have to reinstall, do not enter registration and use your MS/Hotmail account.
As for the rest, you were unlucky to run into bad scam, there's tons of it and have to be very careful unless you initiate contact with legitimate MS contact. It's difficult enough getting help from legit MS help, let alone that they initiate it.

 

I've done numerous clean installs of Windows 8, 8.1 and 10 with Retail keys. They were MSDN keys, but they are listed as Retail Keys. Not one activation issue. I'm very careful to make sure I track what keys I use on what PC and only ever use that key on that PC. I've done numerous installs on the same PC with the same key with no activation issues. Since the release of the Anniversary Update or Windows 10, my Product Code Activations have been converted to Digital Licenses. No need to ever enter a key now, other than to override the auto detection of my OEM embedded keys. *Wink

 

Also, as I explained in @DAVEY JONES other thread - Microsoft will allow the same product key to be used on different computers (motherboards). Once you hit a relatively low threshold, that product key will get blocked from automatic internet activation and Windows will prompt you to call Microsoft. You call Microsoft and the computer voice will ask you to enter you Installation ID - not your product key. Microsoft will never ask you for your product key over the phone or via chat, they will ask for the Installation ID. Then the computer voice asks you how many computers you have installed that copy of software on and you answer ONE and they give you the activation code to activate that particular Installation ID which is unique to that version of Windows installed on that particular computer.

I have a family three pack retail license for Windows that has only 1 product key that has been moved to at least a dozen different computers over the years and Microsoft still activates it over the phone with just the computer voice activation system.

 

I've had to do that when doing a OEM-COA activation. Takes a little of your time, but pretty easy and painless really. I did mine all through voice recognition. I read in my code and computer voice read back that authorization code. Then Windows activates. Done deal.

 

I can only wish those were my experiences with windows, why they are not I haven't the time or inclination to delve into. My romancing the stone is about over. Ever since W7 its been more or less a nightmare and a killer of productivity. XP was the last o.s. I thought I knew something about. I was probably delusional.

Is this the sort of thing an ordinary consumer is expected to know how to navigate his way around? I know folks who just toss $600 machines in the trash because they've no idea what to do as the repair people rip them off for more than they're worth. "Why pay $300 repair when $400 - $600 will buy a new one?" That's their reasoning. I'm retired, so I can't be so extravagant.

I got my first computer in 1983, a Radio Shack TRS-80. You guys who live with this stuff every day probably don't even notice what this has morphed into compared to the early days when "computing" was fun. Not anymore, its an ordeal to be survived, not enjoyed. Particularly now that we're a computerized civilization where use is no longer optional. And Windows has become a bloated obesity meant to please everyone and succeeds in pleasing no one. That, my friends, is the way a non-techie views the present situation.

 

It's still fun for me although I don't have to use soldering iron as much as with my first experience with Heathkit computer, Pong, ZX81, Atari etc. I modify and overclock everything in sight. I never threw away any computer or parts thereof unless hopelessly broken, just keep on upgrading and older parts passing down to less fortunate. I probably have at least few screws still used from my 1995 computer.

 

A true devotee. If it weren't for generous people like you and the others, I wouldn't even be here now. Besides, its not the hardware I have problems with, I've built at least a dozen machines and only ruined my first Intel socket this year (dropped the processor on it), its the O.S.

 

No worries, you'll get used to it.

 

Something apparently went wrong for me for MSFT denied me three times by phone by reason I had installed in more than one machine (was anew build using used HDD) and as I said earlier, I switched out the drive and then the online activation worked. That was a year ago and thats the best of my memory but possible I left out some important detail.

 

Even when you do it that way, at the end if it fails, you have the option of talking to real person and pleading your case. I've done it maybe 3 times? The automated part. Had to talk to representative once and was granted activation. These were all PC's I was fixing for friends and family, factory OEM installs where I had to use the key on the OEM COA sticker.

My background is in electronics. I'm an electronic technician by trade, now retired. I still enjoy computers, all types actually. My side hobby is the Raspberry Pi SBC.

Anyway, if you think that PC has been compromised by a fake teach support, your job isn't done. If it was me I'd wipe it clean and start over. It sucks, if you haven't already redone it, but why risk lose of personal info etc?