Windows 10: Add a finger not working after Windows 11 update

I have a brand new ASUS Vivobook with Windows 11. I have it completely setup and everything was working fine. I was using the fingerprint reader to sign on and that was working fine. Then I upgraded to Windows 11 version 10.0.22631 and the fingerprint sign in no longer works. I go to Setting Set up another finger and click on Add a finger. Get the Welcome to Windows Hello window and click on Get Started. Get a Windows Hello Setup window and it is blank and nothing happens. Under additional settings, sign in with an external camera or fingerprint reader is on. I have the latest finger pr

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Is there any way to improve a finger print recognition or replace a single finger in Hello on Windows 11?

Here are some tips to improve fingerprint recognition:

1. Clean your fingers: Make sure your fingers are clean and dry before using the fingerprint reader. Dirt, oil, and moisture can interfere with recognition.
   
2. Position your finger correctly: When scanning your fingerprint, position your finger so that it covers the entire fingerprint sensor. Make sure you press down firmly and hold your finger steady.
   
3. Register multiple fingerprints: You can register multiple fingerprints for better recognition. Try to register each finger from different angles to increase the chances of recognition.
   
4. Update drivers and software: Make sure you have the latest drivers and software for your fingerprint reader installed. Check with the manufacturer's website for updates.
   
5. Adjust the sensitivity: Some fingerprint readers allow you to adjust the sensitivity. You can try adjusting this setting to see if it improves recognition.
   

To add or remove fingerprints in Windows 11, follow these steps:

1. Go to Settings and select Accounts.
   
2. Click on Sign-in options.
   
3. Under Windows Hello, click on the Set up button for Fingerprint.
   
4. Follow the on-screen instructions to add a new fingerprint or remove an existing one.
   

 

Two-finger scroll does not work after installing Windows 10

Hello there,

No, it did not work - surprise surprise. It is extremely annoying and makes me want to just go back to Windows 7.

I did all the steps offered in your link, also when those didnt work, I even manually set the compatibility and still no two finger scrolling. Still, there is no device in the mouse device list. More suggestions? If not, I am just going back to something
that works. Another disappointment from Windows.

Monika

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.