Windows 10: Add or Remove Fingerprint for Account in Windows 10

Discus and support Add or Remove Fingerprint for Account in Windows 10 in Windows 10 Tutorials to solve the problem; The only thing different this time was it asked me for a PIN when I clicked on set-up. 1st time its done that. Things must have finally fallen into place. Discussion in 'Windows 10 Tutorials' started by Steveinnewriver, Jun 15, 2017.

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  1. STEVEINNEWRIVER
    Steveinnewriver Win User

    Add or Remove Fingerprint for Account in Windows 10


    The only thing different this time was it asked me for a PIN when I clicked on set-up. 1st time its done that. Things must have finally fallen into place.
     
    Steveinnewriver, Jun 17, 2017
    #16
  2. Brink
    Brink New Member

    Yeah, you could enter a PIN, or select "other options" to use one of your other sign-in options.

    It sounds like the HP SimplePass may have been causing an issue.
     
    Brink, Jun 17, 2017
    #17
  3. RUGGB
    ruggb Win User
    what do I do when Windows Creator tells me there is no fingerprint option?
    FP works fine in Windows Anniversary and shows up in the device manager in Creator, but Hello says it is not available.
     
    ruggb, Jul 4, 2017
    #18
  4. Brink
    Brink New Member

    Add or Remove Fingerprint for Account in Windows 10

    Hello ruggb, *Smile

    Do you mean that you do not have the "Fingerprint" option in Settings under "Windows Hello"?

    Does Device Manager show any issues with the fingerprint device?
     
    Brink, Jul 4, 2017
    #19
  5. RUGGB
    ruggb Win User
    yes, it says the option is not available (I think, cause I reverted to 1607 since it didn't work so I can't look at it) the DM says the device is fine.
     
    ruggb, Jul 4, 2017
    #20
  6. Brink
    Brink New Member
    You might see if reinstalling its drivers and restarting the computer may get it to show up afterwards.
     
    Brink, Jul 4, 2017
    #21
  7. RUGGB
    ruggb Win User
    done all that. reinstalled creator at least twice - it works perfect with 1607
    I posted a few times about this but MS apparently "knows better". I have heard nothing from them.
     
    ruggb, Jul 5, 2017
    #22
  8. Brink
    Brink New Member

    Add or Remove Fingerprint for Account in Windows 10

    Hopefully it'll do better in the Fall Creators Update to be released possibly sometime in September. *Sad
     
    Brink, Jul 5, 2017
    #23
  9. RUGGB
    ruggb Win User
    I'm not betting on it. There is no reason for it not to work other than maybe it is looking only for the new version of the sensor.
    Makes me mad
     
    ruggb, Jul 5, 2017
    #24
  10. Brink
    Brink New Member
    You might also contact the fingerprint manufacturer to see if they may be able to have a solution via driver.
     
    Brink, Jul 5, 2017
    #25
  11. RUGGB
    ruggb Win User
    i tried the latest driver I can find. Hello appears to have become very picky about what FPS it will use.
     
    ruggb, Apr 4, 2018
    #26
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