Windows 10: adding external drive

Discus and support adding external drive in Windows 10 Installation and Upgrade to solve the problem; I bought a new cd/dvd drive. I plugged it into the usb port in the back of the tower. The computer detects the new drive as i can see the icon. When I... Discussion in 'Windows 10 Installation and Upgrade' started by johnmacco1, Jul 19, 2020.

  1. JOHNMACCO1
    johnmacco1 Win User

    adding external drive


    I bought a new cd/dvd drive. I plugged it into the usb port in the back of the tower. The computer detects the new drive as i can see the icon. When I click on the icon, the drive just keeps blinking. Can you tell me how to troubleshoot this problem. It seems the installation of this should be easy. Help!!

    :)
     
    johnmacco1, Jul 19, 2020
    #1
  2. JORDAN DOM
    Jordan Dom Win User

    External drive

    Hi Richard,

    There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
    below:

    • Just to confirm, the device that is not working properly is a external DVD optical drive?
    • Were there any recent changes or updates installed on your computer?
    • Have you tried to plug the external drive to a different port on your computer?

    As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

    • Type “Troubleshooting” in the Search bar and press Enter.
    • Click on “View All” in the top left corner.
    • This will display the list of troubleshooters which are built-in in the computer. You can click on
      Hardware and Devices from the list and you can run the troubleshooter.

    This will check for common errors that affect hardware on your computer and attempts to correct them.

    We look forward to your response after completing the steps.
     
    Jordan Dom, Jul 19, 2020
    #2
  3. REMON ONT
    Remon Ont Win User
    External Hard Drive

    Hi John,

    We suggest that you try the troubleshooting steps below:

    • Open your External Hard Drive file in File Explorer.
    • Type the name of the file you want to search on the search box and click Enter.
    The file will show up in Search Results and you will be able to move it to the correct folder.

    Let us know if you need further help.
     
    Remon Ont, Jul 19, 2020
    #3
  4. ROMEL RAM
    Romel Ram Win User

    adding external drive

    Loss of External drives

    Hi,

    For better assistance, kindly verify the queries below:

    • What is the make and model of the external drives?
    • Have you checked if both drivers are recognized on the BIOS settings?
    • Are you connecting the external hard drives via USB?
    • What are the troubleshooting steps have you done so far for this issue?
    Looking forward to your response.

    Regards.
     
    Romel Ram, Jul 19, 2020
    #4
Thema:

adding external drive

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