Windows 10: Additional User Account Not showing under Start Button for Windows 11 Home

I just got a new HP laptop with Windows 11 Home installed and have enabled my Microsoft account. I tried to set up a second user account for my husband and while it shows up under the family account and in the control panel it does not show up under the start button. I changed him from a standard account to an admin but he still does not show up. I also tried setting him up using the run command from a previous community response, but that did not add him to the start button either. I did restart my computer under each step.

:)

 

Windows 10 start up user account

Hi Jim,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with log-in user account, we will help you to resolve this issue.

Kindly provide us with the following information to assist you better:

• How many user accounts are there on your computer?
• Is your computer connect to Domain?
• Were you able to see your another user account on start-up screen?

If you are able to see another user account on start-up screen, I suggest you to login through that account and enable the built-in admin account.

After enabling the built-in admin account you can login through that account and delete the default account.

Step 1: Steps to enable built-in admin account

Try to login to your temporary user account, enable built in administrator.

• • Press Windows + X key together on your desktop screen.
  • Click on Command Prompt (admin) to open Command Prompt.
    
  • Type the following command and hit Enter:

net user administrator /active: yes (Check for the spaces)

4. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Step 2: Steps to delete the account:

• 
  Login with the built-in administrator account.
  
• 
  Press “Windows key + X" from the keyboard and click on
  Search icon.
  
• 
  Type Control Panel in the search box, click on “User accounts” and on
  "Manage another account"
  
• 
  Click the on the default account you want to delete and Delete.
  

Hope it helps. Kindly get back with the status of the issue, we will be happy to help you.

 

No Start button

Hello,

• Did you tried both the methods suggested by Amarjeeth Paul?

If not, I suggest you to create a new user account and check if the same issue occurs.

Follow the above steps to create new user account and let us know the status of the issue to assist you further.

Thank You.

 

Extra User showing, cannot remove

Hi VictoriousBard,



Thank you for posting your concern on Microsoft Answer Community.



We would need few more information.

• Are you able to see the additional user on the windows 10 login screen?
  
• When you go to settings>accounts do you see multiple accounts with the same user name?
  

Please try the below suggested steps and let us know if it helps.

1. Type “WIN + R” key in the keyboard to open Windows Run, then type “lusrmgr.msc” and press “Enter” button
   
2. Check the user account you would like to delete and then
   right click and click “Delete” to delete user account.
   

Hope it helps.



Aditya Roy

Microsoft Community – Moderator