Windows 10: Administration user/password not known

I need to upgrade a payroll programme and do not have the Admin username/password. Previous person left acrimoniously so no help there. Any help would be good.

:)

 

administrator password

Thank you for writing to Microsoft Community Forums. In this case I suggest you to try converting your account into administrator. Follow the steps below,

1. Search for Run on
   Windows search bar.
   
2. Type netplwiz in the run window and click on OK.
   
3. It would prompt you for password of admin account, put in the password.
   
   If you have not set any password, just click on OK.
   
4. Double click on the user account you want to change and go to
   Group Membership.
   
5. Now select Administrator and click on
   Apply and OK.
   

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Hope it helps

Manjunath H

Microsoft Community – Moderator

 

Administrator level User

Got the laptop. It's a Lenovo G500 so possibly has Lenovo stuff in the way? Anyway, booted it normally and it opens into a regular account without admin privileges. Rebooted it into Recovery mode (per Option 5) and get Lenovo logo and Preparing Automatic Repair message; then Select Account + "You need to sign in as an administrator to continue but there aren't any administrator accounts on this PC". There is an option "Forgot your password or don't see your account?" but selecting that brings up a screen which should list admin accounts but there aren't any. Pressing the only option on that page Restart leads eventually to a BSOD with Stop code: 0xc00002e3 (which I know is misconfigured o/s or missing or damaged system files).

Can anybody suggest next steps in resolving this?

 

Lost My Administrator Password

To which "this" are you referring?
- If you are following the tutorial Bree suggested in the very first reply to your question then what you need to do at each step is explained in detail. So which step are you at?
- If you are following a different procedure then state what it is and which step you are at. If, for example, you are trying to manually enable the Built-In Admin as suggested in post #11 then that account has no password.

Denis