Windows 10: Adobe reader will not launch

I've been running Adobe's pdf reader for years. Recently, when I try to launch the reader, either from a shortcut or by right-click a pdf in File Explorer and choosing OPEN, the reader does not come up. No error message. I've tried to get help on the Adobe forum and from Adobe support with no answer. I uninstalled the product and re-installed from an Adobe website and it still will not launch. I ran a full scan of my system hard drive with Malwarebytes, which detected no virus, PUPs, or PUMs. So, here I am.


I didn't run Windows Defender, because it seems to not be present on my system. Does it need to be downloaded?

As I was submitting this question, one of the drop-downs listed "Microsoft Security Essential." Now I remember that it's the new name for what used to be Defender. I'll have a look at that.


Does anyone have any other suggestion?


Thanks.

:)

 

Adobe Reader not opening

Hi Albert,

Thank you for your interest in Windows 10.

I suggest you to uninstall and reinstall Adobe Reader DC
and check if it fixes the issue. Follow the steps below to uninstall
Adobe Reader DC:

• 
  Press Windows key + X.
  
• 
  Click on Programs and Features.
  
• 
  Look for Adobe Reader DC
  and right click on it and click on uninstall.
  
• 
  Reboot the computer after uninstall is complete and try to reinstall them.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Windows 10 and Adobe Reader

Hi,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to un-install and re-install the Adobe Reader and check if that helps:

Follow the steps to un-install the Adobe Reader.

• 
  Type control panel
  in the search box.
  
• 
  Click on programs and features or uninstall a program (depends on what view you are in)
  
• 
  Right click on Adobe Reader.
  
• 
  Click on uninstall.
  
• 
  Go through uninstall Wizard to Uninstall Abode Reader.
  

Refer to the link given below to Install Adobe Reader.

Adobe Acrobat Reader DC Install for all versions

If the issue persists, I would suggest you to contact Adobe support for further assistance.

http://forums.adobe.com/index.jspa

Keep us posted if you face any issues on windows in future. We will be glad to help you.

 

Adobe Reader not opening

I re-installed Adobe Reader DC. It worked for a few hours and then stopped working.

Windows diagnostics said the program is incompatible.

What should I try next?