Windows 10: Ads in front of videos play sound, videos don't

Ads in front of videos have sound , videos don't. Help

:)

 

Activate Sound in Video by playing audio first

Hey guys,

I bought a Lenovo Yoga 910 recently.

I'm happy with the design and build quality.

But I'm experiencing an annoying issue with video playing.

Here's the situation:

If I play videos, whether it's online like YouTube or local file like movies downloaded,

There would be no sound from the video at all while the sound from the system work normally.

Here's what I've been doing to "activate" the sound of the video - I play an audio file!

Even for just 1 second, I can switch back to the video and the sound would work right!

It's like, I need to play audio first to activate the sound playing then I can play video.

Once I play the audio, I can play any video with normal sound until the next time I turn on the laptop.

Notes:

1. I don' t think it's the driver issue. If the hardware is not working right with driver correctly installed,

the system sound and the audio shouldn't play at all. In a word, it should be a dumb computer

2. It's not about the app setting. It happens to 4 different video apps: Movie&TV, Windows Media Player, KMplayer, Thunder Video Player. It also happens to YouTube and other online videos.

3. The video files are not corrupted or packed without sound because after playing the audio all of them are playing right.

Does anyone have any idea what cause the problem and how to fix it?

P.S. Lenovo Tech support suggested that I should reset the BIOS and see what happen.

Later I will try reinstall the driver and reset the BIOS then I will update the result.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

No sound when playing video files on Windows 10

Hi Andrei,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, please answer the below-listed questions and get back to us.

1. Are you aware of any changes made to this computer prior to the issue?
2. When do get the error "this app can't run on this computer"?
3. Is the sound working fine in Audio files?
4. What is the make and model number of your computer?
   
   5) What is the format of Video files that you are trying to play? (You may refer to
   File types supported by Windows Media Player).

Meanwhile, download a new video file from the internet and check if the audio is coming from that video file.

Also, copy those video files onto a USB and play them on another computer and check if you are able to hear audio from thos video files.

I suggest you to follow the troubleshooting steps mentioned in Fix sound problems in Windows 10 and check if this helps.

Hope it helps.