Windows 10: Advanced options cannot open Troubleshoot

When i access the advanced options screen and click troubleshoot the screen goes black and my laptop restarts. Any information on how to fix this?

:)

 

No Troubleshot option in Advanced startup menu..

Hello,

Thank you for posting your query on Microsoft Community.

It would be grateful if you can reply to this question in order to assist you further:

• How exactly are you accessing the Advance boot option?
• Are you using Windows 10 installation disk to access the Advance start up options or trying to access through Windows?

I suggest you to follow the below path and check if you are able to see the Troubleshoot option:

• Open Settings, and click/tap on the
  Update & security icon.
• 
  Click/tap on
  Recovery on the left side, and click/tap on Restart
  now under Advanced startup. Check if you are able to view the
  Troubleshoot option.
  

Let us know the status of the issue. We will be glad to assist you with the issue.

Thank you.

 

Action options limited for Low and Critical Battery Level (under advanced settings)

Hi,

Regarding your issues with sleep mode and power options, this could have happened due to corrupted Windows 10. We suggest that you follow the steps provided below:

• Open Control Panel.
• Type Troubleshooting in search and click
  Troubleshooting.
• Now type Power in the search option.
• Click on Power to run troubleshooter.

We also suggest that you update your drivers, you can follow the steps on this

link.

Let us know how it goes.

 

Advanced Troubleshooting not helping with booting up Windows 10.

Hi,

The issue that you're having usually happens when a specific process of the system got interrupted. This interruption can lead to system/hardware corruption. Since you were able to access that Advance troubleshooting (Window Recovery), we would like to know
if you have tried choosing the option Safe mode with Networking. If not, we suggest booting from it using the steps below:

• Go to Advance Troubleshooting.
• Under Advance options, choose Startup Settings.
• Choose Enable Safe mode with Networking or press F5.
  

After successfully booting the computer to it, we suggest running the System File Checker. Kindly follow the steps on this article to perform it:
Using System File Checker in Windows 10. Once done, type chkdsk c: /f
on the Command Prompt then click Enter. Wait for the process to finish, then
Restart your computer.

Update us with the outcome so we can provide further assistance.