Windows 10: Advert freezing on Microsoft Solitaire Collection

Every time the Homicide Squad advert comes up while I am playing Solitaire, the countdown to zero happens then goes back up to 5 and freezes so I cannot get back to my game. It doesn't happen with any of the other ads so there must be something wrong with it. Please fix!!


* Moved from Community Participation Center

:)

 

Adverts on Xbox Solitaire collection daily challenges freezes my PC

The adverts that run on the Solitaire Collection daily challenge more often than not freeze my PC, requiring a reboot. Sometime over and over again. Anyone else having this problem.

 

Advert coming on when Playing Microsoft Solitaire Collection

I have paid the sum of £12.69 to stop adverts coming on when I play Microsoft Solitaire Collection

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...