Windows 10: After a recent update I am Not able to login to my system even after it recognizes my...

Not able to login to my system with Windows 11 after a recent update. My fingerprint is accepted, still asking for a PINI see this message: "Your PIN is required to sign in" which I have never used in past two years as it was disableddue to my work account policy I also don't remember the password so I can't sign in using safe mode. Request your help!!

:)

 

Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Extra Login on Windows 10

Hi Nick,

• Have you done any recent update or upgrade before the issue started to happen? Just Windows updates.

• Are you the only one using your computer? Yes.

• Do you remember changing any settings prior to this issue? No.

• Have you installed any applications or program before this happened? No.

• Do you recognize the other account as one of your household member? Yes, it is mine.

• What steps have you taken to login to your computer? Login as the other login showing.

As an FYI: I went to Systems > Accounts > Family & Other People and found an extra login there, under my name. I have deleted it yet as I wasn't sure if it was safe to delete because it says Administrator.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.