Windows 10: After a software update, I lost all mouse and touchpad functions. I have no cursor to...

Lenovo Windows 10 laptop

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Lost touchpad cursor after Windows Update

Hi,

One of the possible reasons why you're getting this concern is due to system conflicts such as outdated drivers. To better assist you with the touchpad query, we'd like to ask a few questions:

• Have you tried running the Windows Update Troubleshooter?
• Were you able to fix Windows update errors? You may click this link and follow the steps provided.

We also suggest that you revive the unresponsive touchpad. To do this, you may check the steps below:

• Open Settings and click Devices.
• Select Mouse and touchpad option and click Additional mouse options.
• The Mouse Properties window will open. Select the tab that names your laptop's touchpad, usually named after the brand and the touchpad model.
• If you don’t see such a tab, go to the tab labeled Device Settings or
  ELAN where you can find your touchpad listed under Devices.
• Click on the touchpad to select and press the Enable button.

Please post back with the status of the issue, we'll be glad to assist you further.

 

Lost Two Mouse Functions

I recently did a system restore on my laptop and have, it seems, lost two mouse functions as a result. The two to which I am refering are, the scrolling feature and the zoom feature. I have searched google for a solution, but all rely things which I have no access to. More specifically, most suggest going to "mouse and touchpad settings," and then click on "additional mouse options." However, if you refer to the pictures here, I am missing the following tabs: Wheel, Hardware, and Device Setting.

PS It seems that i have lost all functions except its "ordinary" mouse capability.

 

Mouse Cursor and pad cursor - Acer Aspire Lap Top.

Hi Tess,

Based on the description that you mentioned, you're having challenges controlling the mouse cursor. It looks like we will need more information about your concern in order to give the most appropriate advice. As such, please answer the following questions:

• Did make any changes to your computer prior to this issue (e.g. updating Windows operating system, hardware changes, etc.)?
• Can you please tell us more description of the behavior of the mouse cursor?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you refer to the link below for helpful tips and steps on how you can resolve this issue:

Mouse, touchpad, and keyboard problems in Windows

We also suggest that you update the drivers in
Windows 10 as this process will apply new features and fixes that are essential to your hardware drivers.

We're looking forward to your response.