Windows 10: After a system recovery my laptop states the password id wrong, I know for sure the...

I wrote to acer support, the following message, there response was to contact MicrosoftHi acer supportI have not used my old acer laptop for some time.It was not running well so I did a system recovery. When asked for the password it states the password is incorrect, I know for sure the password is correct.Whilst trying to find a solution I discovered the keyboard language had been changed as a result of the recovery, I checked on another PC if the letters and numbers would be different, they are not.Is there a solution for this problem? If not will I be able to remove the hard drive and

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Laptop System Recovery

How do I start the system recovery on a Gateway NEW90 laptop? I want to reboot it to factory settings. Thanks.

 

hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam

 

Laptop password is wrong and cannot sign into it.

1. Window saying wrong password. Also cannot get laptop to into safe mode when hitting the shift key and restart