Windows 10: After an update, sign-in asks for a PIN - I don't have one I use a password. Now I'm locked...

After an update, my computer is asking for a PIN instead of the password - I don't have a PIN. I did try to input my usual 4 number options and none of those worked. It did not give me the option to insert my password which is ridiculous. After selection "Forgot PIN" it directs me to the online account support page, but Microsoft only has my old phone number and doesn't even let me use the option of Microsoft Authenticator which I have on my cell phone?? I added my new number and now I'm locked out of my laptop for the next 30 days. I use this laptop for personal use and for work and I reall

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can,t sign in with password on my laptop

i checked for updates this morning and all their was was a security update,after it updated successfully i did a restart , now when my login screen comes up i don,t have the option to put in my password, it just ask for a pin number which i have but when i try to use the shift key to start to put in my pin it won,t put in the # sign. when i get on the internet by going through reset pin which i cancel, i can use the shift key then to put the # sign in.

Help Please

 

Windows 10 asking for login password even after upgrading the virus protection on the PC instead of PIN password. How to switch back to PIN password?

Hello Billy,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Do you see Sign-in options option on the lock screen?
• Are you using Microsoft account to login into the user profile?

If you have set an alpha-numeric password at the installation stage of Windows 10 OS and then changed the sign-in option to PIN password, you will be able to choose between the passwords entries at the login screen of the Windows.

Method 1: I suggest you to check if you see the
Sign-in options option on the lock screen. If you do, click on the option and check if you can choose and enter PIN password to access your user profile.



Method 2: If the option is not presented on the lock screen and you are using Microsoft account to login into the user profile,
I suggest you to change the login password from the link below and set PIN password to your user account by following the steps below.

https://account.live.com/password/reset

• Press Windows logo key on the keyboard, type Settings and select the top most search result.
• Select Accounts from the options and click on
  Sign-in options from the left side panel of the window.
• Click on Add under PIN settings, verify your account and setup a new PIN password for your user account.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.