Windows 10: After clicking restart to update my pc the screen went black and the computer fans are...

Discus and support After clicking restart to update my pc the screen went black and the computer fans are... in Windows 10 Ask Insider to solve the problem; The computer power button is still on along with the fans submitted by /u/cashinyourface [link] [comments]... Discussion in 'Windows 10 Ask Insider' started by /u/cashinyourface, Feb 3, 2021.

  1. After clicking restart to update my pc the screen went black and the computer fans are...

    /u/cashinyourface, Feb 3, 2021
    #1

  2. Fan speed too high and receives black screen

    Hi,

    I appreciate if you could answer to a few questions to narrow down to the issue.

    • What is the make and model of the computer?
    • What was the reason for you to perform a reset?
    • Does that mean you receive black screen on the desktop?
    First let us troubleshoot for the black screen issue and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps.

    https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

    Once done with that, let’s check the cause for the fan speed.

    a. While on the desktop, right-click on the taskbar, click on
    Task Manager.

    b. Click on the Processes tab and check if any processes that is running high.

    If none of the process is running high then I suggest you to update the graphics card driver and check if it resolves the issue.

    1. Press “Windows key + X” and click on “Device
    Manager”.

    2. In the list of devices, you should see the Display Drivers.

    3. Right click on the device and then select "Uninstall".

    4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.

    5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Feb 3, 2021
    #2
  3. Windows 10 infinite restart black screen


    Black screen after sign-in and you can see a mouse cursor:


    Unplug your external devices

    When you are at the black screen, try unplugging any peripherals you have plugged in at the time, and wait for a moment. If your screen becomes visible again, plug the peripherals back in one at a time.

    Use Safe Mode

    If unplugging peripherals not resolve the issue, for each of the troubleshooting steps below, you will need to use Safe Mode to troubleshoot this issue. To enter Safe Mode:

    1. Reboot the PC, and when you reach the sign-in screen, hold the Shift key down while you click the Power button and select Restart.
    2. When the system reboots, you will enter the Windows Recovery Environment.Select Troubleshoot, and then Advanced options, then Startup Settings, and Restart. When it restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.
    Reinstall your graphics card driver:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Device Manager.
    2. Expand Display Adapter.
    3. Right-click your display adapter and select Uninstall. Then reboot your PC.
    Check the registry

    You may also see a black screen after signing in if the user interface has been replaced with software that is incompatible with Windows 10. You can check this in the registry. Warning: This solution will modify the registry. Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should backup the registry for restoration in case problems occur.

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Run.
    2. Type regedit.exe into the Open text box and click OK.
    3. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    4. Click to select the WinLogon key, and then, in the right pane, click Shell. The value of Shell in the Data column should be explorer.exe. If the value of Shell isn't explorer.exe, double-click Shell, and then, in the Value data text field, enter explorer.exe, and then click OK.
    5. Close the Registry Editor and then restart your PC.

    Check for a corrupted user account

    There could be a problem with the user account. To test this, create a new administrator user account and check if the new account also boots to a black screen:

    1. Once you’ve entered Safe Mode, right-click the Start icon and select Command Prompt (Admin).
    2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):

      net user test <password> /add
      net localgroup Administrators test /add

    Provided by: Sharath Srinivasa, Microsoft Forum Moderator.

    See if any of this works for you,
    John

     
    AmericanPharaoh, Feb 3, 2021
    #3
  4. After clicking restart to update my pc the screen went black and the computer fans are...

    Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

    Hi Evan,

    I realize that you get a black screen after restarting computer. I will try to help you with this issue.

    Please answer these questions to get more clarity on this issue:


    • What is the make and model of the PC?

    • Does the issue reoccur if you remove the Intel HD 3000 graphics card?

    Suggest you to follow all the steps from this article to check if that helps.

    Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

    Keep us informed to help you further.
     
    Srimadhwa B, Feb 3, 2021
    #4
Thema:

After clicking restart to update my pc the screen went black and the computer fans are...

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