Windows 10: After Dec 14 update was installed, all my photos, iTunes, videos, desktop are gone

Seem to have lost all my files, photos, etc.Still have all my bookmarks in Edge, but everything else is gone

:)

 

iTunes installation + Other installation that have occured

It seems that there's a problem with that particular link. Anyhow, here are some steps that you can try and see if it resolves the issue:

• Disable your third-party antivirus.
• Install iTunes as administrator.
• Update your Windows.
• Restart your PC.
• Visit Apple forums to check for suggestions.

Update us with the results of these steps.

 

Video editor gone from Photos

Hi Sam,



Thank you for writing to Microsoft Community Forums.



I understand the inconvenience you are facing with the missing feature on Photos app. I appreciate your effort in trying to fix the issue.

1. May I know on which device the issue persists?
   
2. Which version of Windows 10 is installed on your device?
   

Refer the article Which Windows operating system am I running to provide
the details.



However, I would suggest you to follow the steps mentioned below to fix.



Method 1

Update Photos app

Refer the article Check updates for apps and games from Microsoft Store
for the steps.



Method 2

Refer the article Fix problems with apps from Microsoft Store
and follow the steps.





You may also refer the suggestions from Riley
Lynn Nairn dated on May 7, 2018 regarding the issue with the missing Video editor feature.





Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.









Muralidhar

Microsoft Community Moderator

 

Cannot install iTunes

Hello,

What version of Windows are you using?

Did you follow the steps for uninstalling iTunes? If not, do so now.

Right click on Start > Select Control Panel > Uninstall Programs

Uninstall all of these applications

• iTunes Software
• Quicktime
• Apple Software Update
• Apple Mobile Support
• Bonjour (especially Bonjour, the most problematic and most difficult component to remove properly! )
  
• Apple Application Support (iTunes 9 or later)
• iPhone (if you have it loaded)
• and anything else related to iTunes — that’s the tough part where you need to be very careful
  

iTunes should be uninstalled in this process of elimination. Reboot the computer.

To install iTunes, follow these steps.

Step one - download the icloud control panel (do not install yet)

Step two - Run the installer as an administrator by right clicking the installer and running as administrator

Step three - after the install finishes, DO NOT reboot

Step four - run the apple software update program and install iTunes from there.

Step five - Reboot, and enjoy