Windows 10: After every audio setting update, my WH-710 Sony Headphones stop playing audio and I have...

Discus and support After every audio setting update, my WH-710 Sony Headphones stop playing audio and I have... in Windows 10 Software and Apps to solve the problem; Why does this happen to me? It only started to today and I don't know why. If you guys could help, that'd be nice.... Discussion in 'Windows 10 Software and Apps' started by Ryan Dacek, Sep 24, 2023.

  1. After every audio setting update, my WH-710 Sony Headphones stop playing audio and I have...


    Why does this happen to me? It only started to today and I don't know why. If you guys could help, that'd be nice.

    :)
     
    Ryan Dacek, Sep 24, 2023
    #1
  2. ronocscan Win User

    Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

    Windows 11 is riddled with bugs and issues, but the most rent appears to relate to Bluetooth. I have been using my Sony headphones for a few months with *minor* issues (unable to hear any audio using video calls on Microsoft Teams, was able to use Zoom video withy no issues). I recently tried to change the settings of a Zoom call to make the microphone on my headphones the default microphone rather than the build-in mic on my laptop, and everything stopped working.

    I can now hear system notifications, youtube videos, etc.., However, Zoom calls, Teams calls, anything where a microphone is used in tandem with the headphone audio, the headphones no longer work - in "System --> Sound--> All Sound Devices, both the Sony microphone and Sony speaker show that they connected and receiving/ transmitting sound, but nothing comes through the headphones.

    I have run the "sound" troubleshooter (System --> Sound--> Advanced) and "playing audio" troubleshooters with no results, checked all drivers for updated, disconnected, reconnected, restarted, shut down. No fix.

    All three of the following show up in my device manager, but only "WH-1000XM5" shows up in my Bluetooth devices:

    • Headphones (WH-1000XM5)
    • Headset (WH-1000XM5 Hands-Free)
    • Headset (WH-1000XM5)
    Specs:

    • HP EliteBook x360 1040 G8 Notebook PC
    • Windows 11, version 22H2
    • Cumulative Update - 2023-05
     
    ronocscan, Sep 24, 2023
    #2
  3. MS1182 Win User
    Bluetooth Audio Output/Input for Sony WH-1000XM4 Not Working

    I have the same problem with Sony WH-1000XM4 headphones with my Windows 11 PC. It was working all fine and suddenly stopped working.

    The device connects via bluetooth and is detected by the PC, the sound is coming fine, but its not enabling the microphone.

    1. Checked all microphone settings to ensure those are enabled.
    2. The headphone works fine on other devices - so no problem with the headphone itself
    3. I have already reset the headphone and paired from scratch - still the problem is not resolved
    4. Updated all the drivers - still the problem is not resolved.
    5. I tested a different bluetooth headphones with the PC and it works fine.
    So the problem is specific to Sony WH-1000XM4 headphones with Windows 11 PC and it started happening after an update around late April.
     
    MS1182, Sep 24, 2023
    #3
  4. AhmedAlo. Win User

    After every audio setting update, my WH-710 Sony Headphones stop playing audio and I have...

    Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device

    Hello, I just bought Sony WH-CH700N headphones and they paired with my Dell XPS Destktop running Windows 10. The problem I'm facing is that they don't play any sound, video, or anything. My PC doesn't recognize it as an audio device. When I go to Sound
    and Playback, they are there but show as disconnected. I tried unpairing them and pairing them again many times, but didn't fix anything. I tried the Troubleshoot on Sound and Bluetooth, but didn't do anything. I tried to reset the headphones to factory settings,
    also nothing. More importantly, they worked with other devices and smartphones. Like I said, the problem seems that the Windows 10 (which up to date) doesn't see them as an audio device (headphones, headset). and I got old bluetooth headphones that still work
    and show as a headphones device.

    Any solution for weird problem?
     
    AhmedAlo., Sep 24, 2023
    #4
Thema:

After every audio setting update, my WH-710 Sony Headphones stop playing audio and I have...

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