Windows 10: After I click add a family member in the family & other users, I get " something went wrong...

After I click add a family member in the family & other users, I get " something went wrong try again, or select cancel to set up your device later" I am using a local account not Microsoft account.Can someone tell me how to fix this error?

:)

 

Family members user accounts


For some reason the native photos app has got broken on my wife and sons user accounts (both standard accounts). I cannot fix it. On my own administrator account it works fine. There was a recent photos app update which I think is what screwed it up! Anyway I tested creating a test user account and the photos app works fine if a new account gets created. So I was thinking of deleting both their MS user accounts on my PC and creating them again.

But do I need to remove them as family members also via my outlook website login family tab before I recreate their user accounts again, they are both listed as family members on there and are associated with the PC name. Or can I just delete their user accounts and re-add them as family members on my PC without these shenanigans. It would save time as when you create a family member normally you have to then get them to login to their email and accept etc.

thanks, wayne

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!