Windows 10: After I updated graphic driver all my files: photos, videos, documents have disappeared and...

It seems after I updated my graphic drivers all of my documents, pictures and videos have seemed to disappear. They are not in the recycle bin, can not be seen with a file backup app, it doesn't seem like I am in a temporary profile, so I have no idea where all of my files have randomly disappeared to. In quick access I can see some of my files in Recent Files, but when I attempt to open them, they can not access the file location with error messages such as: 'we can't get to your local storage right now', 'system cannot find the path', 'it appears the file was moved'. However I can not seem t

:)

 

Video on CSN Chicago

Hi Dennis,

It is possible that the video resolution is high that's why your graphics card driver is having a hard time playing the video. We suggest updating the latest graphics card driver of your PC.

To update your graphics card driver, follow these steps:

• Click on Windows logo.
• Type Device Manager then Click it from the list that appears.
  
• Look for Display adapters category, right click on it and choose Update Driver.
• Select Search automatically for updated driver software.
• If it fails, go to the manufacturer's website and follow their detailed instructions.

Keep us in the loop with the result.

 

Windows 10 apps (Photos, Calculator etc) wont launch

Hi,

One of the possible reasons why you're experiencing this issue is an outdated driver or incompatibility. To resolve this, we suggest that you update the video/graphics card driver. Please follow the steps listed below:

• Press Windows and X keys together.
• Select the Device Manager option.
• Locate and expand the Display Adapters.
• Click on Update the Driver/Uninstall.
• Restart the laptop and install the graphics card driver.

Let us know how it goes after performing the suggested steps.

 

photo viewer

Hi,

There are several reasons why this issue occurs, such as corrupted system file or your graphic driver needs to be updated. To isolate your issues about viewing photos in
Windows Photo Viewer, we just have a few questions:

• Is the issue the same with a different image file format?
• Have you tried using the Photo app to check if the issue is the same?
• Is the issue only occurs with the photos that were captured using your DSLR camera?
• Have you tried downloading photos online and check if the issue is the same?
• What troubleshooting steps have you done so far?

In the meantime, to troubleshoot your issue in using the Windows Photo Viewer, we suggest that you run the Windows apps troubleshooter. To do so, click on this
link. If the issue still persists, we recommend that you update your graphic driver. To do this, we suggest that you follow the steps provided on this
link.

Please post back with the result for further assistance.