Windows 10: After most recent Windows 10 update, fingerprint scanning no longer works: "Something went...

I finally got around to updating Windows 10 with the most recent update, and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. This is a DELL XPS 15 laptop, but I would assume the issue lies with Windows 10 considering the update precipitated the error.


The updates installed were the following:




Any advice/help would be greatly appreciated. Thanks!

:)

 

No option for fingerprint scan login

Hello,

Thank you for contacting Microsoft Community.

We're sorry to hear the inconvenience you have experienced.

• Download the
  Hardware and devices troubleshooter. In the
  File Download dialog box, select Open and follow the on-screen instructions.
  
• If the fingerprint reader isn’t working, detach and reattach your Surface Pro 4 Type Cover with Fingerprint ID from your Surface Pro 4 and try using the fingerprint reader again.
  
• If reattaching your Surface Pro 4 Type Cover with Fingerprint ID doesn’t solve the problem, try typing or using the touchpad. If neither the keyboard nor the touchpad on your Cover works, see
  
  Troubleshoot your Surface Cover.

If the IR camera or the fingerprint reader still aren’t working:

Step 1:
Sign in to your Surface using a different method (such as a PIN or password).

Step 2:
Remove the scan of your face or fingerprint and set up a new scan, following the steps in

Windows Hello doesn’t recognize your face or fingerprint, and there is an error message.

Step 3:
Sign in using Windows Hello.

If you still can’t sign in using Windows Hello, you may be having a software issue. How to fix software issues

• Make sure you have the latest Surface and Windows updates installed. To learn how, see
  
  Install Surface and Windows updates.
• If the IR camera or fingerprint reader worked previously, run a system restore. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  
• After a system restore, if the IR camera or fingerprint reader still isn’t working, reset your Surface. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  

If the IR camera on your Surface or the fingerprint reader on your Surface Pro 4 Type Cover with Fingerprint ID still isn’t working,

contact us.

Keep us posted if you require further assistance.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Fingerprint Reader not working on Windows 10

I can't troubleshoot my device if it isn't allowed to load. I have attached images displaying my device and the most recent update attempt.



My fingerprint reader was working when I upgraded to Windows 10, but after a system refresh, it no longer works. I know that I have the correct drivers installed as they are the ones that came with my computer's setup files.





Something else may be preventing my reader from working. Please clarify Code 31.

This question isn't answered unless all instances of this problem are put to rest.