Windows 10: After motherboard replacement, received blue "bitlock recovery screen" upon boot.

Long story short, motherboard was replaced by dell technician and starting laptop, blue bitlock recovery screen came up asking for recovery code. We were told that we'd have to send laptop to Texas for them to install a new hard drive. We don't remember ever encrypting the hard drive so we don't have a recovery code. Went to microsoft account and under her profile there weren;t any devices associated with her.Is there anything else we can do? This is a work computer that will take a while to get everything installed to the way it was.

:)

 

recovery bitlocker blue screen

Hi Rick,

Please follow the suggestions below and check if you are able to boot to your desktop.

• Places to look for your BitLocker key:
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.

• Or ask someone for help:
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key

Hope this helps in resolving the bitlocker recovery keys. Keep us posted on the bitlocker recovery key issues. We are happy to help!

 

Does bitlocker key not work when motherboard is replaced?

Hi and thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

Bitlocker recovery key don't change, unless the disk has been decrypted and re-encrypted or disk has been physically replaced (i.e. faulty drive replacement).

Bitlocker makes use of TPM that's embedded to motherboard so you don't need to unlock a Bitlocker encrypted drive during boot. When a motherboard is replaced, the unlock key no longer exists, so you will be prompted to enter a recovery key.

Therefore, you will want to make sure you have a backup Bitlocker recovery key. To do so, navigate to Control Panel > System and Security > BitLocker Drive Encryption, and select Back up your recovery key. You can do so at anytime, or even backup to multiple
locations.

Your computer manufacturer will be able to advise you further on what to do next after a motherboard replacement. Do ask the technican before you allow them to replace the motherboard.

Please let me know if I can help you further!

 

Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.