Windows 10: After PC is asleep and turned on (clicking a random key) the PC crashes/restarts

Asking for a friend. We built his pc a few days ago and it works great but he told me he has a problem with getting the pc on after it was asleep. If you have any need for special infos let me know and ty for everyone who helps!

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:)

 

random crashes and pc restarts...

Hi,



Thank you for writing to Microsoft Community Forums



We understand the difficulties, as the PC is crashing randomly and restarting. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• What was the KB number of the update that installed prior to this issue? (Open Settings and go to Updates & Security and check the update history under Windows updates)
  
• Please provide us the screenshot of the Event Viewer page where you are seeing the errors. (Please follow the steps mentioned in the
  
  screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshots.) Do not share any personal information in the screenshots.
  

However, we would suggest you to perform these steps and check if the issue persist.



Launch PC in Safe mode.

Please refer this
safe mode article and start the PC in safe mode. If the issue persist in safe mode then perform clean boot in safe mode environment, please follow the steps mentioned in this

clean boot article. A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, if the issue doesn’t persist in safe mode, then try clean boot in normal mode, so that you can determine whether a background
program is interfering and causing this issue.



Clean Boot Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with
your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you
reset the computer to start normally after you have finished your troubleshooting.



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

PC random crash

Hi,

After few minutes of watching You Tube on Firefox my PC does either of those things:
1. Crashes and reboots
2. Crashes but does not boot (stays in BIOS screen)
3. I get black screen and have to make hard restart

This does not happen with Chrome though. I am using GT 630 atm cause my 4870 died recently. My PC crashes while playing games as well but this happens once a day or none at all. I've run stability test (Furmark, Prime95, memtest86) and passes without problems. Any ideas? Thanks.

 

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