Windows 10: After starting the scanning app for Epson scanner perfection 4870 photo Preview window does...

After starting the scanning app for Epson scanner perfection 4870 photo and selecting the Preview button, the Preview window does not appear. How can the Preview window be restored? This issue seems to be coincidental with updating to Windows 11

:)

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.



2. Then select Let me pick from a list of device drivers....



3. Select Imaging Devices from the next list.



4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.



5. Hopefully, the scanner should now work?

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

Thanks Steve...I performed these steps *exactly* as well as with the 4870 drivers. Nothing is working. I have just about concluded that for whatever reason my Win10 install (from the "free" upgrade version) and the 4870 just aren't compatible. I just now reinstalled Win7 on a spare drive and installed the drivers without incident.
I didn't really want to switch to Win10 anyhow what with all of it's privacy concerns and only did so because of the ongoing windows update issues with Win7. When it unilaterally decided to rename one of my folders screwing up my photo links I nearly removed it then and there. There's a lot more about Win10 I do not like and I'm probably going to toss it and go back to 7 permanently.

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

I always get the following result no matter which way I approach it:

**************************************************************************************************** ***
"Windows encountered a problem installing the driver software for your device

Windows found driver software for your device but encountered an error while attempting to install it

EPSON Perfection 4870

The system cannot find the file specified"
**************************************************************************************************** ****************

BUT, I can see the file in the folder I'm pointing to...here is an excerpt from the file (ES34.inf) - sure looks like it's for the 4870 to me?:

[Strings]
Mfg = "EPSON"
ES34.DeviceDesc = "EPSON Perfection 4870"
DSName = "EPSON Perfection 4870"
StartButton = "Start Button"
RegSection = "SOFTWARE\EPSON\EPSON Scan\ES0034"
RegSection.x64 = "SOFTWARE\WoW6432Node\EPSON\EPSON Scan\ES0034"
ScanApp = "EPSON Scan"
DiskName = "EPSON Scanners Driver Disk"
ICCName = "PER487_R.ICM,PER487_T.ICM"