Windows 10: After sudden blue screen of death my laptop no longer plays audio consistently

I recently purchased this Alienware m16 r2 and set it up all by myself.Two days ago, while idle, my laptop gave me the blue screen. There was a weird buzzing noise, but I couldn't do anything. The blue screen disappeared after maybe 3 or 4 seconds and my laptop restarted as if normal.Ever since I cannot get audio to play.I have made sure to keep my laptop updated, I have updated my drivers repeatedly, I have worked with two Microsoft customer service folks, I have run troubleshoot after troubleshoot, I have searched through the device manager and control panel and task manager and system confi

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blue screen of death

Hey there

I will help you out with this.

Microsoft has a website readily available which consists of the steps to fix the Blue Screen of Death issue. You can check it out here - Resolving Blue Screen errors in Windows - Microsoft Support

The steps may be a little complicated but I recommend following each one of them carefully.

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen Of Death when playing game

Hello,

I was playing a game (Heroes & Generals), and the game consistently crashes and shows a Blue Screen of Death (Kernel Security Check Failure). This is the only game that does this, and I have tried to troubleshoot it with no positive results. Please help.
My computer model is 'HP EliteBook x360 1030 G2'.