Windows 10: After the game app update, it keep crashing on launch

I am playing Hill Climb racing on the Windows 10 desktop. The game was downloaded from Microsoft Store and I didn’t have any problems with it until the app was updated.


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Windows Store Game Crashes/Won't launch

Hi,

There are many possible reasons why your games are crashing on your PC. Corrupted game components or system files may cause the issue. To resolve your concern, we suggest that you run the Windows Update troubleshooter on this
link. After running the troubleshooter, you may follow the instructions provided or manually check for updates and install all the critical or important updates on this

link.

You can also reset the game from the Settings menu to help restore corrupted game installation files.

• Press the Windows key on your keyboard, and then click the Settings icon.
• Select System, and then select Apps & features.
• Find the game, and then click on Advanced options.
• Click Reset.
• Restart your computer for the changes to take effect.

Make sure that your games and apps are updated on Windows Store by following the steps on this

link.

Keep us updated with the results after performing the suggested solutions above.

 

Launching games

Hi Wesley,

Windows 10 is gamer-friendly by design. If an issue like being unable to launch a game happens, it can be caused by outdated display driver or other factors that cause conflict when launching the app. For us to better assist you, we'd like to ask for additional
information. Please answer the following:

• What build and version of Windows 10 are you using?
• Are you getting an error message when launching the game?
• Have you made any changes to the settings or installed updates prior to this issue?
• What troubleshooting steps have you tried so far?
• What specific games are you having issues with?

We will wait for your response.

 

Microsoft Solitaire app crashing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:

• What happens when you launch Microsoft Solitaire Collection?
  
• Do you read any error message when you launch the game? If yes, what is the error message?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator