Windows 10: After the global IT outage my computer has a blue screen. Мy institution lost the Bitlock...

My institution lost or misplaced the Bitlocker recovery key and after the outage on Friday they said that they are not able to fix the blue screen on my computer. I have very important files and it will be a disaster if I erase them to reset the system. Is there are ways, to reset the system and keep the files, which are not backed up, in this particular situation or I am done? Please, help me. Any solution?Thank you.

:)

 

Power Outage, Now Blue Screens!


I had a power outage a few days ago, and now my Windows 10 Pro has random Blue Screen problems.

My system was running fine before, did the Windows 10 Upgrade from Windows 8.1 Pro no problem.

I'm pretty sure the outage stopped my machine and potentially corrupted files.

I just happened to have new ram for the machine that I hadn't installed yet, so I put that in just to make sure my RAM was good.

The Blue Screens happen at random times, even when I haven't touched the machine after reboot.
It will just blue screen again after a few minutes to a couple of hours.

I have the Samsung XP941 and ASRock Z97 Extreeme 9 Motherboard.

I'm hoping it hasn't damaged my Samsung card/HD.
It's hard to tell anything with that M.2 SSD drive.
No real diagnostic software or firmware stuff from Samsung anyways.

Just need some next step pointers to help me get this system stable again!

Thanks!!
Sterling

 

BitLocker normal light-blue screen but no unlock prompt. Still works!

Hi all,

I've enabled BitLocker (Win 10 Pro) on a Dell laptop Inspiron 5558 and all went well.

BUT.... When I power on the computer the familiar light blue BitLocker screen appears but there is no prompt to enter the key. Just a light blue screen, nothing else whatsoever. However, I can enter the BitLocker key (blind, of course) and then viola Windows boots up properly! So BitLocker is working.

I would normally suspect a display driver issue but the BitLocker code happens long before any device-specific display driver would load (right?). Anyone else seen this or have suggestion on what to do?

 

Recorded BitLocker Key / Swapped Drive / Permanently lost BitLocker Key?

The gist: Lenovo support recommended a drive swap (from corporate computer with broken screen to temporary one). Initially, the BitLocker key worked and now it fails. IT told me it cannot be salvaged.

Computers: Corporate Windows Lenovo ThinkPad P15 Gen2's and we use "Intune."

Steps:

1. I'm instructed by IT & Lenovo to send my computer in for repairs seemingly unrelated to the hard drive (monitor completely black with power on). Lenovo warns "ANY" repair can destroy all data and recommends a drive swap. Confirm with 3 Lenovo representatives this is okay for relative novice.
   
2. Record BitLocker key and perform the swap.
   
3. Restart temp computer, input key on blue screen and everything's good but Microsoft Teams.
   
4. Repeat step 3.
   
5. Restart temp computer, input key on blue screen and Teams works.
   
6. Restart temp computer and BitLocker no longer accepts the key.
   
7. Lenovo sends back fixed computer. Install original SSD. Screen is fixed, but BitLocker no longer accepts the key.
   
8. My Account shows two devices -- with the same name -- associated to me. The "Inactive" one has my recorded key. The "Active" one says, "No BitLocker recovery key found for this device."
   
9. IT says BitLocker keys should rotate when doing what I did. Initially, they failed to rotate -- the reason why steps 3 - 5 "worked." Then, the rotation happened -- step 6 -- but the new BitLocker key wasn't saved anywhere. I am currently assuming they would have checked something like the Azure Active Directory.
   
10. Part of me doesn't believe the BitLocker key couldn't have been saved anywhere. I know what I did isn't typical for an employee, but still there have to be a lot of drive swaps in the world -- saving BitLocker keys can't be this fragile.
    

I know this is long and appreciate any assistance. Have a good year in any event.

Sincerely,

Tim