Windows 10: After the kb5039211 update, the Roland engraving machine cannot be used

Hi guys,After Windows updated the kb5039211 patch, the Roland engraving machine had many problems, such as stopping halfway through printing; after uninstalling this patch, printing became normal. How to deal with this situation?

:)

 

KB5039211 breaks my ability to print to my com port Roland engraver

I have a Roland EGX-30 engraver connected to my Windows 10 22H2 PC via a serial com port.

I use Dr. Engrave 2.72 to design and print to the engraver.

After applying KB5039211 (June 2024 cumulative update) it no longer works. All of the hardware shows to be ok in the device manager.

If I uninstall KB5039211 it starts working again.

Any chance this is a known issue that will be addressed in next update?

Thanks

 

KB5039211 breaks my ability to print to my com port Roland engraver

Hello,

Thank you for reaching out. My name is ., and I'm a community expert here to assist you with your issue. I understand that after applying the KB5039211 update, your Roland EGX-30 engraver connected via a serial COM port no longer works, and uninstalling the update restores functionality. Let's work together to resolve this issue step by step.

Step-by-Step Troubleshooting

We'll start with a basic step to try to resolve the issue without uninstalling the update.

Step 1: Reinstall the Serial Port Driver

Reinstall the Serial Port Driver:

Press Win + X and select Device Manager.

Expand the Ports (COM & LPT) section.

Right-click on the serial port connected to your engraver and select Uninstall device.

After uninstalling, restart your PC. Windows should automatically reinstall the driver.

Please try reinstalling the serial port driver and then test if the engraver works. Let me know if this resolves the issue. If not, we'll move on to the next step.

Best regards,

.

Community Expert

 

windows update KB5039211 is stopping my roland cutter from working.

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.



Best regards,



Gunasekar N